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Revolutionize your customer experience /

~

Shaw, Colin, (1928-)

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Revolutionize your customer experience /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Revolutionize your customer experience // Colin Shaw.
Author:	Shaw, Colin,
Published:	Houndmills, Basingstoke, Hampshrie :Palgrave Macmillan, : c2005.,
Description:	xx, 220 p. :ill. ;24 cm.
Subject:	Consumer satisfaction. -
ISBN:	140393603X :

Revolutionize your customer experience /
Shaw, Colin,1928-

Revolutionize your customer experience /Colin Shaw. - Houndmills, Basingstoke, Hampshrie :Palgrave Macmillan,c2005. - xx, 220 p. :ill. ;24 cm.

Includes bibliographical references (p. 214-215) and index.

ISBN: 140393603X :UK19.99

LCCN: 2004056536Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.5 / .S533 2004

Dewey Class. No.: 658.8/12

Revolutionize your customer experience /
LDR:00558nam a2200181 a 45 001 695323
005 20050217
008 050216s2005 enka b 00110 eng
010 $a 2004056536
020 $a 140393603X : $c UK19.99
035 $a slw93000110
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .S533 2004
082 0 0 $a 658.8/12 $2 22
100 $a Shaw, Colin, $d 1928- $3 745720
245 1 0 $a Revolutionize your customer experience / $c Colin Shaw.
260 $a Houndmills, Basingstoke, Hampshrie : $c c2005. $b Palgrave Macmillan,
300 $a xx, 220 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 214-215) and index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer relations. $3 578582
650 $a Customer services. $3 657636
650 $a Experience. $3 564885

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W0127964

六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 S533 2005

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