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Managing client anger : = what to do...

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Matsakis, Aphrodite.

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Managing client anger : = what to do when a client is angry with you /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Managing client anger :/ Aphrodite Matsakis.
其他題名:	what to do when a client is angry with you /
作者:	Matsakis, Aphrodite.
出版者:	Oakland, CA :New Harbinger Publications ; : c1998.,
面頁冊數:	ix, 262 p. ;26 cm.
標題:	Aggressiveness (Psychology) -
ISBN:	1572241233 :

Managing client anger : = what to do when a client is angry with you /
Matsakis, Aphrodite.

Managing client anger :what to do when a client is angry with you /Aphrodite Matsakis. - Oakland, CA :New Harbinger Publications ;c1998. - ix, 262 p. ;26 cm.

Includes bibliographical references (p. [241]-251) and index.

ISBN: 1572241233 :US49.95

LCCN: 98066703Subjects--Topical Terms:

635165
Aggressiveness (Psychology)

LC Class. No.: RC569.5.A53 / M37 1998

Dewey Class. No.: 616.89/14

Managing client anger : = what to do when a client is angry with you /
LDR:00599cam a2200181 a 45 001 693999
005 20041130
008 041130s1998 cau b 00110 eng d
010 $a 98066703
020 $a 1572241233 : $c US49.95
035 $a (OCoLC)40739823
035 $a edw93000133
040 $a OTU $c OTU $d DLC $d DLC
050 0 0 $a RC569.5.A53 $b M37 1998
082 0 0 $a 616.89/14 $2 21
100 $a Matsakis, Aphrodite. $3 743842
245 1 0 $a Managing client anger : $b what to do when a client is angry with you / $c Aphrodite Matsakis.
260 $a Oakland, CA : $a [S.l.] : $c c1998. $b New Harbinger Publications ; $b Distributed in the U.S.A. by Publishers Group West,
300 $a ix, 262 p. ; $c 26 cm.
504 $a Includes bibliographical references (p. [241]-251) and index.
650 $a Aggressiveness (Psychology) $3 635165
650 $a Anger. $3 531278
650 $a Psychotherapist and patient. $3 523727

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罕用書庫221室(美崙校區,調書請點預約)(RU_221)

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