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Performance driven CRM : = how to ma...

Gulycz, Moosha.

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Performance driven CRM : = how to make your customer relationship management vision a reality /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Performance driven CRM :/ Stanley A. Brown and Moosha Gulycz.
Reminder of title:	how to make your customer relationship management vision a reality /
Author:	Brown, Stanley A.,
other author:	Gulycz, Moosha.
Published:	Etobicoke, Ontario :Wiley, : 2002.,
Description:	xx, 272 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Customer relations. -
ISBN:	0470831618 :

Performance driven CRM : = how to make your customer relationship management vision a reality /
Brown, Stanley A.,1946-

Performance driven CRM :how to make your customer relationship management vision a reality /Stanley A. Brown and Moosha Gulycz. - Etobicoke, Ontario :Wiley,2002. - xx, 272 p. :ill. ;24 cm.

Includes index.

ISBN: 0470831618 :US34.95

LCCN: 2002284323

Nat. Bib. No.: GBA2-X9646Subjects--Topical Terms:

578582
Customer relations.

LC Class. No.: HF5415.5 / .B773 2002

Dewey Class. No.: 658.8/12

Performance driven CRM : = how to make your customer relationship management vision a reality /
LDR:00613cam a2200193 a 45 001 693678
005 20041125
008 041125s2002 onca 00110 eng
010 $a 2002284323
015 $a GBA2-X9646
020 $a 0470831618 : $c US34.95
035 $a imw93000053
040 $a UKM $c UKM $d DLC
042 $a lccopycat
050 0 0 $a HF5415.5 $b .B773 2002
082 0 0 $a 658.8/12 $2 21
100 $a Brown, Stanley A., $d 1946- $3 668789
245 1 0 $a Performance driven CRM : $b how to make your customer relationship management vision a reality / $c Stanley A. Brown and Moosha Gulycz.
260 $a Etobicoke, Ontario : $c 2002. $b Wiley,
300 $a xx, 272 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
650 $a Customer relations. $3 578582
700 $a Gulycz, Moosha. $3 743328