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Managing high-tech services using a ...

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Blumberg, Donald F.

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Managing high-tech services using a CRM strategy /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Managing high-tech services using a CRM strategy // Donald F. Blumberg.
Author:	Blumberg, Donald F.
Published:	Boca Raton, FL :St. Lucie Press, : 2003.,
Description:	xv, 357 p. :ill., port. ;24 cm.
Subject:	Customer services - Management. -
ISBN:	1574443461 :

Managing high-tech services using a CRM strategy /
Blumberg, Donald F.

Managing high-tech services using a CRM strategy /Donald F. Blumberg. - Boca Raton, FL :St. Lucie Press,2003. - xv, 357 p. :ill., port. ;24 cm.

Includes bibliographical references (p. 347-348) and index.

ISBN: 1574443461 :UK42.99

LCCN: 2002031761Subjects--Topical Terms:

694192
Customer services
--Management.

LC Class. No.: HF5415.5 / .B57 2002

Dewey Class. No.: 658.8/12

Managing high-tech services using a CRM strategy /
LDR:00561nam a2200181 a 45 001 693677
005 20041125
008 041125s2003 fluac b 00110 eng
010 $a 2002031761
020 $a 1574443461 : $c UK42.99
035 $a imw93000051
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .B57 2002
082 0 0 $a 658.8/12 $2 21
100 $a Blumberg, Donald F. $3 743327
245 1 0 $a Managing high-tech services using a CRM strategy / $c Donald F. Blumberg.
260 $a Boca Raton, FL : $c 2003. $b St. Lucie Press,
300 $a xv, 357 p. : $b ill., port. ; $c 24 cm.
504 $a Includes bibliographical references (p. 347-348) and index.
650 $a Customer services $x Management. $3 694192
650 $a Strategic planning. $3 528149

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六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 B57 2003

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