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Customer relationship management : =...

Rajola, Federico.

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Customer relationship management : = organizational and technological perspectives /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer relationship management :/ Federico Rajola.
Reminder of title:	organizational and technological perspectives /
Author:	Rajola, Federico.
Published:	Berlin :Springer, : 2003.,
Description:	xi, 172 p. :ill. ;24 cm.
Subject:	Banks and banking - Customer services. -
Online resource:	http://www.loc.gov/catdir/toc/fy036/2003042764.htmlhttp://www.loc.gov/catdir/toc/fy036/2003042764.html
ISBN:	3540440011 :

Customer relationship management : = organizational and technological perspectives /
Rajola, Federico.

Customer relationship management :organizational and technological perspectives /Federico Rajola. - Berlin :Springer,2003. - xi, 172 p. :ill. ;24 cm.

Includes bibliographical references (p. [155]-172).

ISBN: 3540440011 :EUR44.95

LCCN: 2003042764Subjects--Topical Terms:

743299
Banks and banking
--Customer services.

LC Class. No.: HF5415.5 / .R34 2003

Dewey Class. No.: 658.8/12

Customer relationship management : = organizational and technological perspectives /
LDR:00714cam a2200193 a 45 001 693654
005 20041125
008 041125s2003 gw a b 00010 eng
010 $a 2003042764
020 $a 3540440011 : $c EUR44.95
035 $a imw93000017
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .R34 2003
082 0 0 $a 658.8/12 $2 21
100 $a Rajola, Federico. $3 743298
245 1 0 $a Customer relationship management : $b organizational and technological perspectives / $c Federico Rajola.
260 $a Berlin : $c 2003. $b Springer,
300 $a xi, 172 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. [155]-172).
650 $a Banks and banking $x Customer services. $3 743299
650 $a Customer relations $x Data processing. $3 738003
650 $a Customer relations $x Management. $3 582814
650 $a Customer relations $x Technological innovations. $3 743300
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/fy036/2003042764.html $z http://www.loc.gov/catdir/toc/fy036/2003042764.html