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Call Center customer relationship ma...

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Cleveland, Brad.

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Call Center customer relationship management : = handbook and study guide /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Call Center customer relationship management :/ Brad Cleveland and Debbie Harne, editors.
Reminder of title:	handbook and study guide /
other author:	Cleveland, Brad.
Published:	Annapolis, Maryland :Call Center Press, : c2003.,
Description:	1 v. (various pagings) :ill. ;28 cm.
Series:	Part of ICMI's handbook/study guide series
Subject:	Call centers - Management. -
ISBN:	0970950764 (pbk.) :

Call Center customer relationship management : = handbook and study guide /
Call Center customer relationship management :handbook and study guide /Brad Cleveland and Debbie Harne, editors. - Version 2. - Annapolis, Maryland :Call Center Press,c2003. - 1 v. (various pagings) :ill. ;28 cm. - Part of ICMI's handbook/study guide series.

Includes bibliographical references.

ISBN: 0970950764 (pbk.) :US199.00Subjects--Topical Terms:

742921
Call centers
--Management.

LC Class. No.: HF5415.5 / .C34 2003

Dewey Class. No.: 658.8/12

Call Center customer relationship management : = handbook and study guide /
LDR:00644nam a2200181 a 45 001 693459
005 20040920
008 040920s2003 mdua b 0000 eng d
020 $a 0970950764 (pbk.) : $c US199.00
035 $a imw93000014
040 $a NDHU $c NDHU $d NDHU
050 4 $a HF5415.5 $b .C34 2003
082 4 $a 658.8/12
245 0 0 $a Call Center customer relationship management : $b handbook and study guide / $c Brad Cleveland and Debbie Harne, editors.
250 $a Version 2.
260 $a Annapolis, Maryland : $c c2003. $b Call Center Press,
300 $a 1 v. (various pagings) : $b ill. ; $c 28 cm.
440 0 $a Part of ICMI's handbook/study guide series
504 $a Includes bibliographical references.
650 $a Call centers $x Management. $3 742921
650 $a Customer relations. $3 578582
650 $a Customer services $x Management. $3 694192
700 $a Cleveland, Brad. $3 742919
700 $a Harne, Debbie. $3 742920

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W0126535

六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 C34 2003

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