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Service management : = operations, s...
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Fitzsimmons, Mona J.
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Service management : = operations, strategy, and information technology /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Service management :/ James A. Fitzsimmons, Mona J. Fitzsimmons.
Reminder of title:
operations, strategy, and information technology /
Author:
Fitzsimmons, James A.
other author:
Fitzsimmons, Mona J.
Published:
Boston, Mass. :McGraw-Hill/Irwin, : c2004.,
Description:
xx, 587 p. :ill., maps ;26 cm. +1 computer optical disc (4 3/4 in.)
Notes:
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
Subject:
Service industries - Management. -
ISBN:
0071214577 (pbk./CD-ROM : Int'l ed.) :
Service management : = operations, strategy, and information technology /
Fitzsimmons, James A.
Service management :
operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. :McGraw-Hill/Irwin,c2004. - xx, 587 p. :ill., maps ;26 cm. +1 computer optical disc (4 3/4 in.)
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
ISBN: 0071214577 (pbk./CD-ROM : Int'l ed.) :NT840.00
LCCN: 2003043003Subjects--Topical Terms:
645927
Service industries
--Management.
LC Class. No.: HD9980.5 / .F549 2004
Dewey Class. No.: 658
Service management : = operations, strategy, and information technology /
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operations, strategy, and information technology /
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c2004.
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ill., maps ;
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Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500
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The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
504
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Includes bibliographical references and indexes.
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System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
650
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Service industries
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Management.
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Fitzsimmons, Mona J.
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693543
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
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Items
1 records • Pages 1 •
1
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W0126523
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
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HD9980.5 F549 2004
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