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Customer experience management : = a...

Schmitt, Bernd.

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Customer experience management : = a revolutionary approach to connecting with your customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer experience management :/ Bernd H. Schmitt.
Reminder of title:	a revolutionary approach to connecting with your customers /
Author:	Schmitt, Bernd.
Published:	Hoboken, NJ :Wiley, : c2003.,
Description:	xiv, 242 p. :ill. ;24 cm.
Subject:	Customer relations - Management. -
ISBN:	0471237744 :

Customer experience management : = a revolutionary approach to connecting with your customers /
Schmitt, Bernd.

Customer experience management :a revolutionary approach to connecting with your customers /Bernd H. Schmitt. - Hoboken, NJ :Wiley,c2003. - xiv, 242 p. :ill. ;24 cm.

Includes bibliographical references (p. 231-233) and index.

ISBN: 0471237744 :US27.95

LCCN: 2003268732Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.55 / .S35 2003

Dewey Class. No.: 658.8/12

Customer experience management : = a revolutionary approach to connecting with your customers /
LDR:00646cam a2200193 a 45 001 690866
005 20031127
008 031127s2003 njua b 00110 eng d
010 $a 2003268732
020 $a 0471237744 : $c US27.95
035 $a (OCoLC)ocm51738638
035 $a imw92000058
040 $a IHG $c IHG $d DLC $d DH
042 $a lccopycat
050 0 0 $a HF5415.55 $b .S35 2003
082 0 0 $a 658.8/12 $2 21
100 $a Schmitt, Bernd. $3 738139
245 1 0 $a Customer experience management : $b a revolutionary approach to connecting with your customers / $c Bernd H. Schmitt.
260 $a Hoboken, NJ : $c c2003. $b Wiley,
300 $a xiv, 242 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 231-233) and index.
650 $a Customer relations $x Management. $3 582814
650 $a Customer relations. $3 578582
650 $a Relationship marketing. $3 548872