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Dispatching a nationwide technician ...

Institute of Management Science.

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Dispatching a nationwide technician workforce under time distance & specialty constraints = An application of GIS & OR techniques /

Record Type:	Projected and video material : Monograph/item
Title/Author:	Dispatching a nationwide technician workforce under time distance & specialty constraints/ Produced by Institute for Operations Research and The Management Sciences.
Reminder of title:	An application of GIS & OR techniques /
Published:	Linthicum, MD :Institute for Operations Research and The Management Sciences :
Description:	1 computer laser optical disc :sd., col. ;4 3/4 in.
Notes:	At the head of title on container: INFORMS/CPMS
Series:	Edelman award for management science achievement;
Subject:	Management Science -

Dispatching a nationwide technician workforce under time distance & specialty constraints = An application of GIS & OR techniques /
Dispatching a nationwide technician workforce under time distance & specialty constraintsAn application of GIS & OR techniques /[videorecording]Produced by Institute for Operations Research and The Management Sciences. - Linthicum, MD :Institute for Operations Research and The Management Sciences - 1 computer laser optical disc :sd., col. ;4 3/4 in. - Edelman award for management science achievement;[v.111].

At the head of title on container: INFORMS/CPMS

Presentors, Dennis Honan, Steven Rutkowski, Donald Weigel, and Buyang Cao.

ESRE developed a geographic information system-based DSS to solve a technician dispatch problem for Sears. The system consists of a series of algorithms. Including the construction of the origin and destination matrix, resource assignment and sequence and route improvement. It has resulted in decreased drive time, reduced technician overtime by 14% increased completed calls by 4.6% and improved time performance to 95%.

VCD format.

US120.00Subjects--Topical Terms:

730897
Management Science

Dispatching a nationwide technician workforce under time distance & specialty constraints = An application of GIS & OR techniques /
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245 0 0 $a Dispatching a nationwide technician workforce under time distance & specialty constraints $h [videorecording] $b An application of GIS & OR techniques / $c Produced by Institute for Operations Research and The Management Sciences.
260 $a Linthicum, MD : $b Institute for Operations Research and The Management Sciences
300 $a 1 computer laser optical disc : $b sd., col. ; $c 4 3/4 in.
440 $a Edelman award for management science achievement; $v [v.111]
500 $a At the head of title on container: INFORMS/CPMS
500 $a Title on cassette and cassette case : 98.07 Sears
511 0 $a Presentors, Dennis Honan, Steven Rutkowski, Donald Weigel, and Buyang Cao.
520 $a ESRE developed a geographic information system-based DSS to solve a technician dispatch problem for Sears. The system consists of a series of algorithms. Including the construction of the origin and destination matrix, resource assignment and sequence and route improvement. It has resulted in decreased drive time, reduced technician overtime by 14% increased completed calls by 4.6% and improved time performance to 95%.
538 0 $a VCD format.
650 $a Management Science $3 730897
710 $a Institute of Management Science. $3 730896
740 0 1 $a Sears