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Empowerment : = HR strategies for se...

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Lashley, Conrad.

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Empowerment : = HR strategies for service excellence /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Empowerment :/ Conrad Lashley.
Reminder of title:	HR strategies for service excellence /
Author:	Lashley, Conrad.
other author:	Lashley, Conrad.
Published:	Oxford ;Butterworth-Heinebann, : 2001.,
Description:	xvii, 300 p. ;24 cm.
Notes:	Previous ed. published as: Empowering service excellence. London :Cassell,1997.
Series:	Hospitality, Leisure and tourism.
Subject:	Customer service - Management. -
ISBN:	0750652446 (pbk.)

Empowerment : = HR strategies for service excellence /
Lashley, Conrad.

Empowerment :HR strategies for service excellence /Conrad Lashley. - 1 st ed. - Oxford ;Butterworth-Heinebann,2001. - xvii, 300 p. ;24 cm. - Hospitality, Leisure and tourism..

Previous ed. published as: Empowering service excellence. London :Cassell,1997.

Includes bibliographical references and index.

ISBN: 0750652446 (pbk.)Subjects--Topical Terms:

655649
Customer service
--Management.

Dewey Class. No.: 658.3

Empowerment : = HR strategies for service excellence /
LDR:00631nam a2200181 a 45 001 683179
005 20011214160617.8
008 011214s1988 enka 001 0 eng
020 $a 0750652446 (pbk.)
035 $a TR-BE-90-N-
040 $a NDHU $c NDHU $d NDHU
082 0 4 $a 658.3 $2 21
100 $a Lashley, Conrad. $3 725870
245 1 0 $a Empowerment : $b HR strategies for service excellence / $c Conrad Lashley.
250 $a 1 st ed.
260 0 $a Oxford ; $a Boston : $c 2001. $b Butterworth-Heinebann,
300 $a xvii, 300 p. ; $c 24 cm.
440 0 $a Hospitality, Leisure and tourism.
500 $a Previous ed. published as: Empowering service excellence. London :Cassell,1997.
504 $a Includes bibliographical references and index.
650 $a Customer service $x Management. $3 655649
650 $a Employee empowerment. $3 580937
650 $a Service industries $x Personnel management. $3 725871
700 $a Lashley, Conrad. $t Empowering service excellence. $3 725869

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1 records • Pages 1 •
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W0003739

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

一般圖書

HD9980.5 L35 2001

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1 records • Pages 1 •
1

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