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Use of the servqual scale to measure...

University Microfilms International.

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Use of the servqual scale to measure expectations and perceptions of service quality in an ambulatory health care setting /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Use of the servqual scale to measure expectations and perceptions of service quality in an ambulatory health care setting // by Barbara Jean Quiram.
作者:	Quiram, Barbara Jean.
出版者:	1995.,
面頁冊數:	vii, 79 p. :ill. ;22 cm.
附註:	UMI no. : 9534415.
標題:	Health care rationing. -

Use of the servqual scale to measure expectations and perceptions of service quality in an ambulatory health care setting /
Quiram, Barbara Jean.

Use of the servqual scale to measure expectations and perceptions of service quality in an ambulatory health care setting /by Barbara Jean Quiram. - 1995. - vii, 79 p. :ill. ;22 cm.

UMI no. : 9534415.

Thesis (Ph.D.) -- Texas A&M University, 1995.

Includes bibliographical references.

Photocopy.
Ann Arbor, Mich. :
University Microfilms International,
1997.

US69.50Subjects--Corporate Names:

676720
Texas A&M University
--Dissertations.Subjects--Topical Terms:

700238
Health care rationing.

Use of the servqual scale to measure expectations and perceptions of service quality in an ambulatory health care setting /
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