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Service quality in tourism : = measu...

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Langer, Michael.

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Service quality in tourism : = measurement methods and empirical analysis /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service quality in tourism :/ Michael Langer.
Reminder of title:	measurement methods and empirical analysis /
Author:	Langer, Michael.
Published:	Frankfurt am Main ;Peter Lang, : c1997.,
Description:	196 p. :ill. ;21 cm.
Series:	Markt-Management,
Subject:	Customer services. -
ISBN:	0820432407 (US)

Service quality in tourism : = measurement methods and empirical analysis /
Langer, Michael.

Service quality in tourism :measurement methods and empirical analysis /Michael Langer. - Frankfurt am Main ;Peter Lang,c1997. - 196 p. :ill. ;21 cm. - Markt-Management,Bd. 11432-914X ;.

Includes bibliographical references (p. 171-188) and index.

ISBN: 0820432407 (US)

LCCN: 97029020Subjects--Topical Terms:

657636
Customer services.

LC Class. No.: G155.A1 / L287 1997

Dewey Class. No.: 338.4/791

Service quality in tourism : = measurement methods and empirical analysis /
LDR:00679pam a2200205 a 45 001 668884
003 DLC
005 19981202154355.6
008 970723s1997 gw a b 001 0 eng
010 $a 97029020
020 $a 0820432407 (US)
020 $a 3631312261 : $c F81.30
035 $a bm 87000120
040 $a DLC $c DLC $d DLC
050 0 0 $a G155.A1 $b L287 1997
082 0 0 $a 338.4/791 $2 21
100 $a Langer, Michael. $3 699935
245 1 0 $a Service quality in tourism : $b measurement methods and empirical analysis / $c Michael Langer.
260 $a Frankfurt am Main ; $a New York : $c c1997. $b Peter Lang,
300 $a 196 p. : $b ill. ; $c 21 cm.
440 0 $a Markt-Management, $x 1432-914X ; $v Bd. 1
504 $a Includes bibliographical references (p. 171-188) and index.
650 $a Customer services. $3 657636
650 $a Tourist trade. $3 556845

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