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Return on quality : = measuring the ...

Keiningham, Timothy L.

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Return on quality : = measuring the financial impact of your company's quest for quality /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Return on quality :/ Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
Reminder of title:	measuring the financial impact of your company's quest for quality /
Author:	Rust, Roland T.
other author:	Keiningham, Timothy L.
Published:	Chicago, Ill. :Probus Pub. Co., : c1994.,
Description:	xx, 225 p. :ill. ;24 cm.
Notes:	ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order.
Subject:	Total quality management - Evaluation. -
ISBN:	1557385475

Return on quality : = measuring the financial impact of your company's quest for quality /
Rust, Roland T.

Return on quality :measuring the financial impact of your company's quest for quality /Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. - Chicago, Ill. :Probus Pub. Co.,c1994. - xx, 225 p. :ill. ;24 cm.

ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order.

Includes bibliographical references and index.

ISBN: 1557385475

LCCN: 94139278Subjects--Topical Terms:

692774
Total quality management
--Evaluation.

LC Class. No.: HD62.15 / .R87 1994

Dewey Class. No.: 658.5/62

Return on quality : = measuring the financial impact of your company's quest for quality /
LDR:00822nam a2200217 a 45 001 664869
003 DLC
005 19940607135611.1
008 940331s1994 ilua b 001 0 eng d
010 $a 94139278
020 $a 1557385475
035 $a (OCoLC)29761159
035 $a dt 00001851
040 $a TNJ $c TNJ $d DLC
042 $a lccopycat
050 0 0 $a HD62.15 $b .R87 1994
082 0 0 $a 658.5/62 $2 20
100 $a Rust, Roland T. $3 657998
245 1 0 $a Return on quality : $b measuring the financial impact of your company's quest for quality / $c Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
260 $a Chicago, Ill. : $c c1994. $b Probus Pub. Co.,
300 $a xx, 225 p. : $b ill. ; $c 24 cm.
500 $a ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order.
504 $a Includes bibliographical references and index.
650 $a Total quality management $x Evaluation. $3 692774
650 $a Total quality management. $3 529315
700 $a Keiningham, Timothy L. $3 692772
700 $a Zahorik, Anthony J. $3 692773