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Competing through services : = strat...

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Lovelock, Christopher.

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Competing through services : = strategy and implementation : cases and text /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Competing through services :/ Sandra Vandermerwe and Christopher Lovelock.
其他題名:	strategy and implementation : cases and text /
作者:	Vandermerwe, Sandra.
其他作者:	Lovelock, Christopher.
出版者:	New York :Prentice Hall, : 1994.,
面頁冊數:	xxviii, 452 p. :ill. ;24 cm.
叢書名:	The European casebook series in management
標題:	Customer service. -
ISBN:	0130971308 (pbk.)

Competing through services : = strategy and implementation : cases and text /
Vandermerwe, Sandra.

Competing through services :strategy and implementation : cases and text /Sandra Vandermerwe and Christopher Lovelock. - New York :Prentice Hall,1994. - xxviii, 452 p. :ill. ;24 cm. - The European casebook series in management.

ISBN: 0130971308 (pbk.)Subjects--Topical Terms:

645970
Customer service.

Competing through services : = strategy and implementation : cases and text /
LDR:00456nam a2200121 a 45 001 652779
008 950904s1994 nyua 000 0 eng d
020 $a 0130971308 (pbk.)
035 $a dt 00013242
040 $a NDHU $c NDHU $d NDHU
100 $a Vandermerwe, Sandra. $3 670326
245 1 0 $a Competing through services : $b strategy and implementation : cases and text / $c Sandra Vandermerwe and Christopher Lovelock.
260 $a New York : $c 1994. $b Prentice Hall,
300 $a xxviii, 452 p. : $b ill. ; $c 24 cm.
440 4 $a The European casebook series in management
650 $a Customer service. $3 645970
700 $a Lovelock, Christopher. $3 670325

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W0024426

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 V237 1994

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