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Command performance : = the art of d...
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Command performance : = the art of delivering quality service /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Command performance :/ with a preface by John E. Martin.
Reminder of title:
the art of delivering quality service /
Published:
Boston, MA :Harvard Business School Press, : c1994.,
Description:
xx, 260 p. :ill. ;24 cm.
Notes:
Articles originally published in the Harvard business review since 1982.
Series:
The Harvard business review book series
Subject:
Customer relations. -
ISBN:
0875845622 (acid-free paper) :
Command performance : = the art of delivering quality service /
Command performance :
the art of delivering quality service /with a preface by John E. Martin. - Boston, MA :Harvard Business School Press,c1994. - xx, 260 p. :ill. ;24 cm. - The Harvard business review book series.
Articles originally published in the Harvard business review since 1982.
Includes bibliographical references and index.
ISBN: 0875845622 (acid-free paper) :US29.95
LCCN: 94016423 //r95Subjects--Topical Terms:
578582
Customer relations.
LC Class. No.: HF5415.5 / .C625 1994
Dewey Class. No.: 658.8/12
Command performance : = the art of delivering quality service /
LDR
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0875845622 (acid-free paper) :
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US29.95
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dt 00012808 //r95 ib95t0451
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DLC
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DLC
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HF5415.5
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.C625 1994
082
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658.8/12
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245
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Command performance :
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the art of delivering quality service /
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with a preface by John E. Martin.
260
$a
Boston, MA :
$c
c1994.
$b
Harvard Business School Press,
300
$a
xx, 260 p. :
$b
ill. ;
$c
24 cm.
440
4
$a
The Harvard business review book series
500
$a
Articles originally published in the Harvard business review since 1982.
504
$a
Includes bibliographical references and index.
650
$a
Customer relations.
$3
578582
650
$a
Customer services.
$3
657636
650
$a
Quality control.
$3
576298
730
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Harvard business review.
$3
571355
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
罕用書庫221室(美崙校區,調書請點預約)(RU_221)
Year:
Volume Number:
Items
2 records • Pages 1 •
1
Inventory Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
W0024425
罕用書庫221室(美崙校區,調書請點預約)(RU_221)
01.外借(書)_YB
一般圖書
HF5415.5 C734 1994
一般使用(Normal)
On shelf
0
Reserve
W0053792
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 C734 1994
一般使用(Normal)
On shelf
0
Reserve
2 records • Pages 1 •
1
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