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Service quality : = new directions i...
~
Oliver, Richard L.
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Service quality : = new directions in theory and practice /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Service quality :/ editors, Roland T. Rust, Richard L. Oliver.
Reminder of title:
new directions in theory and practice /
other author:
Oliver, Richard L.
Published:
Thousand Oaks, Calif. :Sage Publications, : c1994.,
Description:
ix, 289 p. :ill. ;23 cm.
Subject:
Consumer satisfaction. -
ISBN:
0803949197 (cloth)
Service quality : = new directions in theory and practice /
Service quality :
new directions in theory and practice /editors, Roland T. Rust, Richard L. Oliver. - Thousand Oaks, Calif. :Sage Publications,c1994. - ix, 289 p. :ill. ;23 cm.
Includes bibliographical references and indexes.
ISBN: 0803949197 (cloth)
LCCN: 93031228 //r95Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.5 / .S468 1994
Dewey Class. No.: 658.8/12
Service quality : = new directions in theory and practice /
LDR
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647429
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DLC
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20010816112304.5
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930729s1994 caua b 001 0 eng
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93031228 //r95
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0803949197 (cloth)
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0803949200 (pbk.)
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dt 00006406 //r95
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DLC
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DLC
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DLC
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HF5415.5
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.S468 1994
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658.8/12
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Service quality :
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new directions in theory and practice /
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editors, Roland T. Rust, Richard L. Oliver.
260
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Thousand Oaks, Calif. :
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c1994.
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Sage Publications,
300
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ix, 289 p. :
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ill. ;
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23 cm.
504
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Includes bibliographical references and indexes.
650
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Consumer satisfaction.
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lcstt
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578584
650
$a
Customer services
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Quality control.
$3
655689
700
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Oliver, Richard L.
$3
657997
700
$a
Rust, Roland T.
$3
657998
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
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W0017432
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 S468 1994
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1 records • Pages 1 •
1
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