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Firing on all cylinders : = the serv...

Sheehy, Barry

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Firing on all cylinders : = the service/quality system for high-powered corporate performance /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Firing on all cylinders :/ Jim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates.
Reminder of title:	the service/quality system for high-powered corporate performance /
Author:	Clemmer, Jim,
other author:	Sheehy, Barry
Published:	Homewood, Ill. :Business One Irwin, : c1992.,
Description:	xvii, 392 p. ;24 cm.
Subject:	Customer services. -
ISBN:	0786303565 (pbk.)

Firing on all cylinders : = the service/quality system for high-powered corporate performance /
Clemmer, Jim,1956-

Firing on all cylinders :the service/quality system for high-powered corporate performance /Jim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates. - Homewood, Ill. :Business One Irwin, c1992. - xvii, 392 p. ;24 cm.

Includes bibliographical references (p. 347-377) and index.

ISBN: 0786303565 (pbk.)

LCCN: 91044281 //r95Subjects--Topical Terms:

657636
Customer services.

LC Class. No.: HD62.15 / .C54 1992

Dewey Class. No.: 658

Firing on all cylinders : = the service/quality system for high-powered corporate performance /
LDR:00693nam a2200193 a 45 001 647277
003 DLC
005 19950222101813.8
008 911205s1992 ilu b 001 0 eng
010 $a 91044281 //r95
020 $a 0786303565 (pbk.)
020 $a 1556237049
035 $a dt 00006582 //r95
040 $a DLC $c DLC $d DLC
050 0 0 $a HD62.15 $b .C54 1992
082 0 0 $a 658 $2 20
100 $a Clemmer, Jim, $d 1956- $3 657635
245 1 0 $a Firing on all cylinders : $b the service/quality system for high-powered corporate performance / $c Jim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates.
260 $a Homewood, Ill. : $c c1992. $b Business One Irwin,
300 $a xvii, 392 p. ; $c 24 cm.
504 $a Includes bibliographical references (p. 347-377) and index.
650 $a Customer services. $3 657636
650 $a Executive ability. $3 534376
650 $a Total quality management. $3 529315
700 $a Sheehy, Barry $3 657634