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Customer-focused quality : = what to...

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Schaeffer, Wini.

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Customer-focused quality : = what to do on Monday morning /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer-focused quality :/ Tom Hinton, Wini Schaeffer.
Reminder of title:	what to do on Monday morning /
Author:	Hinton, Tom.
other author:	Schaeffer, Wini.
Published:	Englewood Cliffs, N.J. :Prentice Hall, : c1994.,
Description:	xiii, 273 p. :ill. ;24 cm.
Subject:	Consumer satisfaction. -
ISBN:	013189630X :

Customer-focused quality : = what to do on Monday morning /
Hinton, Tom.

Customer-focused quality :what to do on Monday morning /Tom Hinton, Wini Schaeffer. - Englewood Cliffs, N.J. :Prentice Hall,c1994. - xiii, 273 p. :ill. ;24 cm.

Includes bibliographical references (p. 261-263) and index.

ISBN: 013189630X :US19.95

LCCN: 93028070Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.5 / .H55 1994

Dewey Class. No.: 658.8/12

Customer-focused quality : = what to do on Monday morning /
LDR:00586nam a2200181 a 45 001 642480
003 DLC
005 19931213072051.7
008 930615s1994 njua 001 0 eng
010 $a 93028070
020 $a 013189630X : $c US19.95
035 $a J5186139
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .H55 1994
082 0 0 $a 658.8/12 $2 20
100 $a Hinton, Tom. $3 647422
245 1 0 $a Customer-focused quality : $b what to do on Monday morning / $c Tom Hinton, Wini Schaeffer.
260 $a Englewood Cliffs, N.J. : $c c1994. $b Prentice Hall,
300 $a xiii, 273 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 261-263) and index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer service $x Quality control. $3 647423
650 $a Total quality management. $3 529315
700 $a Schaeffer, Wini. $3 647421

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W0001107

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 H55 1994

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1 records • Pages 1 •
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