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Managing difficult, frustrating, and...

Pollack, Dennis R.

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Managing difficult, frustrating, and hostile conversations : = strategies for savvy administrators /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Managing difficult, frustrating, and hostile conversations :/ Georgia J. Kosmoski, Dennis R. Pollack.
Reminder of title:	strategies for savvy administrators /
Author:	Kosmoski, Georgia J.
other author:	Pollack, Dennis R.
Published:	Thousand Oaks, Calif. :Sage Publications, : c2000.,
Description:	xii, 108 p. ;24 cm.
[NT 15003449]:	Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.
Subject:	Conflict management - United States. -
ISBN:	0803968094$b(pbk.) :

Managing difficult, frustrating, and hostile conversations : = strategies for savvy administrators /
Kosmoski, Georgia J.

Managing difficult, frustrating, and hostile conversations :strategies for savvy administrators /Georgia J. Kosmoski, Dennis R. Pollack. - Thousand Oaks, Calif. :Sage Publications,c2000. - xii, 108 p. ;24 cm.

Includes bibliographical references (p. 104-108).

Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.

ISBN: 0803968094$b(pbk.) :NT$570

LCCN: 99006665 Subjects--Topical Terms:

540431
Conflict management
--United States.

LC Class. No.: LB3011.5 / .K67 2000

Dewey Class. No.: 371.5

Managing difficult, frustrating, and hostile conversations : = strategies for savvy administrators /
LDR:01105pam 22002294a 450 001 585357
003 DLC
005 20010105150054.0
008 010105s2000 cau b 000 0 eng
010 $a 99006665
020 $a 0803968094$b(pbk.) : $c NT$570
020 $a 0803968086$b(alk. paper)
035 $a 00185149
040 $a DLC $c DLC $d DLC
042 $a pcc
043 $a n-us---
050 0 0 $a LB3011.5 $b .K67 2000
082 0 0 $a 371.5 $2 21
100 $a Kosmoski, Georgia J. $3 540430
245 1 0 $a Managing difficult, frustrating, and hostile conversations : $b strategies for savvy administrators / $c Georgia J. Kosmoski, Dennis R. Pollack.
260 $a Thousand Oaks, Calif. : $c c2000. $b Sage Publications,
300 $a xii, 108 p. ; $c 24 cm.
504 $a Includes bibliographical references (p. 104-108).
505 0 $a Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.
650 $a Conflict management $z United States. $3 540431
650 $a School administrators $z United States. $3 540432
650 $a Aggressiveness $z United States. $3 540433
650 $a Mediation $z United States. $3 540434
650 $a Behavior modification $z United States. $3 540435
700 $a Pollack, Dennis R. $3 540429