東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Improving the Efficiency of Grocery ...

Brown, Gregory.

FindBook

Google Book

Amazon

博客來

Improving the Efficiency of Grocery Pickup and Delivery Services From the Employees' Perspectives at a Facility for a Leading American Grocery Chain.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Improving the Efficiency of Grocery Pickup and Delivery Services From the Employees' Perspectives at a Facility for a Leading American Grocery Chain./
作者:	Brown, Gregory.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2023,
面頁冊數:	145 p.
附註:	Source: Dissertations Abstracts International, Volume: 85-09, Section: A.
Contained By:	Dissertations Abstracts International85-09A.
電子資源:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=30812030
ISBN:	9798381941456

Improving the Efficiency of Grocery Pickup and Delivery Services From the Employees' Perspectives at a Facility for a Leading American Grocery Chain.
Brown, Gregory.

Improving the Efficiency of Grocery Pickup and Delivery Services From the Employees' Perspectives at a Facility for a Leading American Grocery Chain. - Ann Arbor : ProQuest Dissertations & Theses, 2023 - 145 p.

Source: Dissertations Abstracts International, Volume: 85-09, Section: A.

Thesis (D.B.A.)--National University, 2023.

As a result of the spread of the COVID-19 pandemic, many consumers have shifted their purchasing preferences from in-store to online. As the e-grocery market expanded swiftly, numerous retailers started offering grocery pickup and delivery services. The sustained growth of the e-grocery market will generate a persistent demand for grocery pickup and delivery services. However, merchants must still meet customers' expectations for dependable, prompt grocery pickup and delivery services. This qualitative single-unit embedded case study surveyed employees in the OPD department of a leading U.S. grocery retailer's facility regarding why grocery pickup and delivery services at that location are inefficient, the factors contributing to this inefficiency, and what can be done to reduce this inefficiency. This improvement in efficiency will increase customer satisfaction, loyalty, profitability, and competitive advantage. The job title of each participant was a digital personal shopper at the research site. The researcher conducted individual face-to-face interviews with 17 participants and five focus group interviews with three to four participants. Poor service and low consumer satisfaction were identified as the two themes associated with the first research question of the study. Lack of training, lack of collaboration, and improper staging were the three themes related to Research Question 2. Training of employees, motivation from management, and pay raises were the three themes associated with Research Question 3 The researcher recommended that management provide comprehensive employee training, daily employee motivation, accountability for low productivity, and incentives or wage increases for workers. For future research, I suggest examining multiple cases rather than one, utilizing a larger sample size, incorporating consumer feedback, and adopting a quantitative methodology. 

ISBN: 9798381941456Subjects--Index Terms:

COVID-19 pandemic

Improving the Efficiency of Grocery Pickup and Delivery Services From the Employees' Perspectives at a Facility for a Leading American Grocery Chain.
LDR:03110nmm a2200373 4500 001 2400345
005 20240924103845.5
006 m o d
007 cr#unu||||||||
008 251215s2023 ||||||||||||||||| ||eng d
020 $a 9798381941456
035 $a (MiAaPQ)AAI30812030
035 $a AAI30812030
040 $a MiAaPQ $c MiAaPQ
100 1 $a Brown, Gregory. $3 3206295
245 1 0 $a Improving the Efficiency of Grocery Pickup and Delivery Services From the Employees' Perspectives at a Facility for a Leading American Grocery Chain.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2023
300 $a 145 p.
500 $a Source: Dissertations Abstracts International, Volume: 85-09, Section: A.
500 $a Advisor: Ness, Lawrence.
502 $a Thesis (D.B.A.)--National University, 2023.
520 $a As a result of the spread of the COVID-19 pandemic, many consumers have shifted their purchasing preferences from in-store to online. As the e-grocery market expanded swiftly, numerous retailers started offering grocery pickup and delivery services. The sustained growth of the e-grocery market will generate a persistent demand for grocery pickup and delivery services. However, merchants must still meet customers' expectations for dependable, prompt grocery pickup and delivery services. This qualitative single-unit embedded case study surveyed employees in the OPD department of a leading U.S. grocery retailer's facility regarding why grocery pickup and delivery services at that location are inefficient, the factors contributing to this inefficiency, and what can be done to reduce this inefficiency. This improvement in efficiency will increase customer satisfaction, loyalty, profitability, and competitive advantage. The job title of each participant was a digital personal shopper at the research site. The researcher conducted individual face-to-face interviews with 17 participants and five focus group interviews with three to four participants. Poor service and low consumer satisfaction were identified as the two themes associated with the first research question of the study. Lack of training, lack of collaboration, and improper staging were the three themes related to Research Question 2. Training of employees, motivation from management, and pay raises were the three themes associated with Research Question 3 The researcher recommended that management provide comprehensive employee training, daily employee motivation, accountability for low productivity, and incentives or wage increases for workers. For future research, I suggest examining multiple cases rather than one, utilizing a larger sample size, incorporating consumer feedback, and adopting a quantitative methodology. 
590 $a School code: 1625.
653 $a COVID-19 pandemic
653 $a E-grocery market
653 $a Delivery services
653 $a Customer satisfaction
690 $a 0310
690 $a 0454
690 $a 0338
710 2 $a National University. $b School of Business. $3 3770046
773 0 $t Dissertations Abstracts International $g 85-09A.
790 $a 1625
791 $a D.B.A.
792 $a 2023
793 $a English
856 4 0 $u https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=30812030