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Dealing with an Unexpected Crisis. Airport Management in the Covid-19 Pandemic in Portugal and Romania.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Dealing with an Unexpected Crisis. Airport Management in the Covid-19 Pandemic in Portugal and Romania./
Author:	Iordache, Andreea-Iulia.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2021,
Description:	54 p.
Notes:	Source: Dissertations Abstracts International, Volume: 84-01, Section: B.
Contained By:	Dissertations Abstracts International84-01B.
Subject:	Aviation. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=29150273
ISBN:	9798835560387

Dealing with an Unexpected Crisis. Airport Management in the Covid-19 Pandemic in Portugal and Romania.
Iordache, Andreea-Iulia.

Dealing with an Unexpected Crisis. Airport Management in the Covid-19 Pandemic in Portugal and Romania. - Ann Arbor : ProQuest Dissertations & Theses, 2021 - 54 p.

Source: Dissertations Abstracts International, Volume: 84-01, Section: B.

Thesis (M.M.)--Universidade do Porto (Portugal), 2021.

This item must not be sold to any third party vendors.

Airports are arguably among the most well-prepared structures in the world to face crises and contingencies and their staff undergo abundant training for these types of events; however, the COVID-19 pandemic events were largely unexpected and unpredictable, thus creating a somewhat rare happening in the industry: a novel type of crisis.This study aims to realize the types of strategies and elements that made a difference in positive and negative critical incidents, using semi-structured interviews and the critical incident technique, to managers from Portuguese and Romanian airports (N=8), focusing on the type of skills that the management required and developed in a crisis.In accordance with the Competency-Based Education framework, leadership, communication, subject matter excellence, teamwork, ethics and integrity, and resilience and innovation, were crucial soft skills in critical situations.The present study contributes with new insights on airport managers and leaders facing crisis situations, key issues and strategies during the first wave of COVID19.

ISBN: 9798835560387Subjects--Topical Terms:

873136
Aviation.

Dealing with an Unexpected Crisis. Airport Management in the Covid-19 Pandemic in Portugal and Romania.
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500 $a Source: Dissertations Abstracts International, Volume: 84-01, Section: B.
500 $a Advisor: Martins, Maria Helena Goncalves;Proenca, Maria Teresa Vieira Campos.
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506 $a This item must not be sold to any third party vendors.
520 $a Airports are arguably among the most well-prepared structures in the world to face crises and contingencies and their staff undergo abundant training for these types of events; however, the COVID-19 pandemic events were largely unexpected and unpredictable, thus creating a somewhat rare happening in the industry: a novel type of crisis.This study aims to realize the types of strategies and elements that made a difference in positive and negative critical incidents, using semi-structured interviews and the critical incident technique, to managers from Portuguese and Romanian airports (N=8), focusing on the type of skills that the management required and developed in a crisis.In accordance with the Competency-Based Education framework, leadership, communication, subject matter excellence, teamwork, ethics and integrity, and resilience and innovation, were crucial soft skills in critical situations.The present study contributes with new insights on airport managers and leaders facing crisis situations, key issues and strategies during the first wave of COVID19.
520 $a A industria de aviacao civil e conhecida pela forma como gere situacoes de crise, tendo planos de contingencia para qualquer situacao e capacidade de desenvolver estrategias rapidamente. Os aeroportos tem planos ou estrategias para qualquer tipo de ocorrencia que poderia por em risco o os passageiros ou os colaboradores. Contudo, as crises sao cada vez mais imprevisiveis e dificeis de gerir, e a imprevisibilidade da pandemia de COVID-19 fez com que na industria surgisse um novo tipo de crise.Este estudo explora as estrategias e os elementos que fizeram uma diferenca em incidentes criticos, tanto positivos, como negativos, utilizando entrevistas semiestruturadas e a tecnica do incidente critico para avaliar os gestores dos aeroportos de Portugal e da Romenia (N=8). O objetivo deste estudo e descobrir quais sao os tipos de competencias que foram desenvolvidas e necessarias numa situacao de crise.Conforme o quadro estudado, lideranca, comunicacao, excelencia, trabalho de equipa, etica e integridade, e resiliencia e inovacao foram as competencias essenciais em situacoes de crise.O estudo cria novas perspetivas sobre o comportamento dos gestores e da lideranca dos aeroportos perante uma situacao de crise inesperada, problemas-chave e estrategias implementadas durante a primeira vaga de COVID-19.
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