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Customer-driven operations managemen...

Ahoy, Christopher K.

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Customer-driven operations management = Aligning quality tools and business processes for customer excellence /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer-driven operations management/ Christopher Ahoy.
Reminder of title:	Aligning quality tools and business processes for customer excellence /
Author:	Ahoy, Christopher K.
Published:	New York :McGraw-Hill, : c2008.,
Description:	xiv, 272 p. :ill.
[NT 15003449]:	Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
Subject:	Industrial management. -
Online resource:	https://lb30.libraryandbook.net/Book_detial/EB978007160831201Click for full text (McGrawHill)
ISBN:	9780071608312 (hbk.)

Customer-driven operations management = Aligning quality tools and business processes for customer excellence /
Ahoy, Christopher K.

Customer-driven operations managementAligning quality tools and business processes for customer excellence /[electronic resource] :Christopher Ahoy. - 1st ed. - New York :McGraw-Hill,c2008. - xiv, 272 p. :ill.

Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.

ISBN: 9780071608312 (hbk.)

Nat. Bib. No.: GBA900707bnbSubjects--Topical Terms:

529072
Industrial management.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD31 / .A46 2008

Dewey Class. No.: 658.5

Customer-driven operations management = Aligning quality tools and business processes for customer excellence /
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020 $a 0071608311 (hbk.)
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100 1 $a Ahoy, Christopher K. $3 1015633
245 1 0 $a Customer-driven operations management $h [electronic resource] : $b Aligning quality tools and business processes for customer excellence / $c Christopher Ahoy.
250 $a 1st ed.
260 $a New York : $b McGraw-Hill, $c c2008.
300 $a xiv, 272 p. : $b ill.
505 0 $a Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
650 0 $a Industrial management. $3 529072
650 0 $a Production management. $3 518951
650 0 $a Business logistics. $3 648045
650 0 $a Customer relations. $3 578582
655 7 $a Electronic books. $2 lcsh $3 542853
856 4 $u https://lb30.libraryandbook.net/Book_detial/EB978007160831201 $z Click for full text (McGrawHill)