東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Modern industrial services = a cookb...

West, Shaun.

Linked to FindBook

Google Book

Amazon

博客來

Modern industrial services = a cookbook for design, delivery, and management /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Modern industrial services/ by Shaun West, Paolo Gaiardelli, Nicola Saccani.
Reminder of title:	a cookbook for design, delivery, and management /
Author:	West, Shaun.
other author:	Gaiardelli, Paolo.
Published:	Cham :Springer International Publishing : : 2022.,
Description:	xix, 202 p. :ill., digital ;24 cm.
[NT 15003449]:	1. Understanding the Barriers That Slow Firms Shifting from Products to Services -- 2. Overcoming the Barriers to Service Excellence -- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.
Contained By:	Springer Nature eBook
Subject:	Service industries - Management. -
Online resource:	https://doi.org/10.1007/978-3-030-80511-1
ISBN:	9783030805111

Modern industrial services = a cookbook for design, delivery, and management /
West, Shaun.

Modern industrial servicesa cookbook for design, delivery, and management /[electronic resource] :by Shaun West, Paolo Gaiardelli, Nicola Saccani. - Cham :Springer International Publishing :2022. - xix, 202 p. :ill., digital ;24 cm. - Springer texts in business and economics,2192-4341. - Springer texts in business and economics..

1. Understanding the Barriers That Slow Firms Shifting from Products to Services -- 2. Overcoming the Barriers to Service Excellence -- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.

Open access.

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

ISBN: 9783030805111

Standard No.: 10.1007/978-3-030-80511-1doiSubjects--Topical Terms:

645927
Service industries
--Management.

LC Class. No.: HD9980.5 / .W47 2022

Dewey Class. No.: 658

Modern industrial services = a cookbook for design, delivery, and management /
LDR:02235nmm a2200349 a 4500 001 2295562
003 DE-He213
005 20210903131550.0
006 m d
007 cr nn 008maaau
008 230324s2022 sz s 0 eng d
020 $a 9783030805111 $q (electronic bk.)
020 $a 9783030805104 $q (paper)
024 7 $a 10.1007/978-3-030-80511-1 $2 doi
035 $a 978-3-030-80511-1
040 $a GP $c GP
041 0 $a eng
050 4 $a HD9980.5 $b .W47 2022
072 7 $a KNS $2 bicssc
072 7 $a BUS070080 $2 bisacsh
072 7 $a KNS $2 thema
082 0 4 $a 658 $2 23
090 $a HD9980.5 $b .W521 2022
100 1 $a West, Shaun. $3 3504893
245 1 0 $a Modern industrial services $h [electronic resource] : $b a cookbook for design, delivery, and management / $c by Shaun West, Paolo Gaiardelli, Nicola Saccani.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2022.
300 $a xix, 202 p. : $b ill., digital ; $c 24 cm.
490 1 $a Springer texts in business and economics, $x 2192-4341
505 0 $a 1. Understanding the Barriers That Slow Firms Shifting from Products to Services -- 2. Overcoming the Barriers to Service Excellence -- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.
506 $a Open access.
520 $a This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
650 0 $a Service industries $x Management. $3 645927
650 0 $a Organizational change. $3 516701
650 1 4 $a Services. $3 2055617
650 2 4 $a IT in Business. $3 2114922
650 2 4 $a Operations Management. $2 swd $3 1283589
700 1 $a Gaiardelli, Paolo. $3 3589557
700 1 $a Saccani, Nicola. $3 3589558
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer Nature eBook
830 0 $a Springer texts in business and economics. $3 1565849
856 4 0 $u https://doi.org/10.1007/978-3-030-80511-1
950 $a Business and Management (SpringerNature-41169)