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Bank Employees' Lived Experiences wi...

Cortes, Gloria L.

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Bank Employees' Lived Experiences with the Implementation of Innovative Financial Technologies.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Bank Employees' Lived Experiences with the Implementation of Innovative Financial Technologies./
Author:	Cortes, Gloria L.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2021,
Description:	253 p.
Notes:	Source: Dissertations Abstracts International, Volume: 83-02, Section: B.
Contained By:	Dissertations Abstracts International83-02B.
Subject:	Finance. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28643178
ISBN:	9798516965999

Bank Employees' Lived Experiences with the Implementation of Innovative Financial Technologies.
Cortes, Gloria L.

Bank Employees' Lived Experiences with the Implementation of Innovative Financial Technologies. - Ann Arbor : ProQuest Dissertations & Theses, 2021 - 253 p.

Source: Dissertations Abstracts International, Volume: 83-02, Section: B.

Thesis (Ph.D.)--Walden University, 2021.

This item must not be sold to any third party vendors.

In recent academic research, the process of financial innovation has been explored with a focus on customer adoption, the process of implementing change, and performance. An underresearched topic within existing financial innovation research is how individuals experience the process of innovation. The research question guiding this study was to explore the lived experiences of bank employees regarding the implementation of innovative financial technology solutions in a highly regulated environment. An interpretive phenomenological approach was utilized within this study to explore the experiences of 18 individuals who participated in the implementation of innovative financial technology solutions while employed at a bank. Systems thinking, organizational innovation, and sensemaking were the foundation of the conceptual framework utilized for this study which was used to analyze the transcribed telephone interviews. The results of the study included the identification of four themes associated with the participants' lived experience of the implementation of innovation: change management, technology selection, leadership role, and employee engagement. Additional research could be conducted to further explore the role of the individual during change with a focus on nonbank entities. Insights derived from this study may influence bank leaders involved in similar future changes. Improving upon the implementation of changes in the banking industry may have an influence on economic growth and contribute toward positive consumer outcomes.

ISBN: 9798516965999Subjects--Topical Terms:

542899
Finance.
Subjects--Index Terms:

Bank regulation

Bank Employees' Lived Experiences with the Implementation of Innovative Financial Technologies.
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500 $a Source: Dissertations Abstracts International, Volume: 83-02, Section: B.
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