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Social Media Usage in Crisis Communi...

Yu, Yihan.

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Social Media Usage in Crisis Communication: a Case Study of Samsung.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Social Media Usage in Crisis Communication: a Case Study of Samsung./
Author:	Yu, Yihan.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2020,
Description:	67 p.
Notes:	Source: Masters Abstracts International, Volume: 82-04.
Contained By:	Masters Abstracts International82-04.
Subject:	Communication. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28091635
ISBN:	9798672193090

Social Media Usage in Crisis Communication: a Case Study of Samsung.
Yu, Yihan.

Social Media Usage in Crisis Communication: a Case Study of Samsung. - Ann Arbor : ProQuest Dissertations & Theses, 2020 - 67 p.

Source: Masters Abstracts International, Volume: 82-04.

Thesis (M.S.)--Syracuse University, 2020.

This item must not be sold to any third party vendors.

Studies in public relations have revealed the importance of crisis communication in corporate image/reputation management. Public relations researchers and practitioners have also suggested the best practice of using both traditional channels such as press conferences, and social media platforms to respond to different crises. This thesis first reviews theories of crisis stage, crisis situation, crisis response as well as image repair and then integrates these theories in analyzing Samsung's reaction to Galaxy Note 7 crisis. To conduct a throughout evaluation of the company's performance, this study analyzes Samsung's press resources, the company's social media posts, and online customer reviews posted on its social media home page. The findings of this study show that, although the strategies Samsung selected matched with its crisis situation, the company made some mistakes when applying the strategies.

ISBN: 9798672193090Subjects--Topical Terms:

524709
Communication.

Social Media Usage in Crisis Communication: a Case Study of Samsung.
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500 $a Source: Masters Abstracts International, Volume: 82-04.
500 $a Advisor: Jiang, Hua.
502 $a Thesis (M.S.)--Syracuse University, 2020.
506 $a This item must not be sold to any third party vendors.
520 $a Studies in public relations have revealed the importance of crisis communication in corporate image/reputation management. Public relations researchers and practitioners have also suggested the best practice of using both traditional channels such as press conferences, and social media platforms to respond to different crises. This thesis first reviews theories of crisis stage, crisis situation, crisis response as well as image repair and then integrates these theories in analyzing Samsung's reaction to Galaxy Note 7 crisis. To conduct a throughout evaluation of the company's performance, this study analyzes Samsung's press resources, the company's social media posts, and online customer reviews posted on its social media home page. The findings of this study show that, although the strategies Samsung selected matched with its crisis situation, the company made some mistakes when applying the strategies.
590 $a School code: 0659.
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650 4 $a Social networks. $3 556983
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773 0 $t Masters Abstracts International $g 82-04.
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