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Decreasing Voluntary Employee Turnov...

Anderson, Andrew L.

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Decreasing Voluntary Employee Turnover in the Hospitality Industry.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Decreasing Voluntary Employee Turnover in the Hospitality Industry./
作者:	Anderson, Andrew L.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2019,
面頁冊數:	137 p.
附註:	Source: Dissertations Abstracts International, Volume: 80-09, Section: A.
Contained By:	Dissertations Abstracts International80-09A.
標題:	Medical personnel. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=13807480
ISBN:	9780438971080

Decreasing Voluntary Employee Turnover in the Hospitality Industry.
Anderson, Andrew L.

Decreasing Voluntary Employee Turnover in the Hospitality Industry. - Ann Arbor : ProQuest Dissertations & Theses, 2019 - 137 p.

Source: Dissertations Abstracts International, Volume: 80-09, Section: A.

Thesis (D.B.A.)--Walden University, 2019.

This item must not be sold to any third party vendors.

The purpose of this qualitative multiple case study was to explore the strategies general managers of full-service hotels used to reduce voluntary frontline employee turnover. The conceptual framework for this study was Herzberg's motivation-hygiene theory. The 3 participants were hotel general managers in the midwestern region of the United States. Data were collected through semistructured interviews with 3 purposefully selected hotel general managers and by reviewing company documents. Data analysis consisted of gathering the data, coding for emergent themes, compiling the data into common codes, organizing the data into themes, interpreting the meaning, and reporting the themes. Four themes emerged from the data: employee retention, leadership characteristics, effective retention strategies, and ineffective retention strategies. The implications of this study for positive social change include the potential to decrease voluntary employee turnover in the hospitality industry. Positive results of decreasing voluntary employee turnover may include increased success within the hospitality industry, which might positively influence productivity, raise customer satisfaction, and increase organizational profits.

ISBN: 9780438971080Subjects--Topical Terms:

774747
Medical personnel.
Subjects--Index Terms:

Effective employee retention

Decreasing Voluntary Employee Turnover in the Hospitality Industry.
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