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E-government implementation and viab...

Zaratan-Webster, Joanne Marie S.

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E-government implementation and viability: An examination of crime victim compensation programs.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	E-government implementation and viability: An examination of crime victim compensation programs./
作者:	Zaratan-Webster, Joanne Marie S.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2017,
面頁冊數:	126 p.
附註:	Source: Dissertations Abstracts International, Volume: 78-08, Section: A.
Contained By:	Dissertations Abstracts International78-08A.
標題:	Information Technology. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10253549
ISBN:	9781369529791

E-government implementation and viability: An examination of crime victim compensation programs.
Zaratan-Webster, Joanne Marie S.

E-government implementation and viability: An examination of crime victim compensation programs. - Ann Arbor : ProQuest Dissertations & Theses, 2017 - 126 p.

Source: Dissertations Abstracts International, Volume: 78-08, Section: A.

Thesis (D.P.A.)--University of La Verne, 2017.

This item must not be sold to any third party vendors.

Purpose. The growing use of electronic government (e-government) serves as an innovative method through which the public sector connects to the public in a digital age. However, crime victim compensation programs (VCPs) vary in e-government implementation, functionality, and viability among states. This study examined the degree to which each state VCP implemented e-government and identified important factors associated with a state's likelihood to use e-government to its fullest potential. Theoretical framework. Perspectives from e-government evolution theory, technology enactment framework, West's (2004) stages of e-government transformation, and Chen and Hsieh's (2009) e-governance performance framework offered theoretical support. Methodology. This study used a multimethod approach with quantitative and qualitative techniques. The researcher performed a content analysis of state VCP websites, encoded the results, and identified the e-government stage (billboard, partial service delivery, portal, and interactive democracy) of each state VCP. Based on e-government performance, 4 state VCPs were selected for a multistate case study. Data analysis used descriptive data and examined archival data of state VCPs, with particular focus on e-governance driving factors (institutional, organizational, and technological factors). Findings. All state VCPs implemented all key features of the billboard stage of e-government. Thirty-two (64%) state VCPs performed firmly at the partial service delivery (PSD) stage. Forty-one (82%) state VCPs solidly displayed at least 3 (out of 5) features of the portal stage of e-government. Only 3 (6%) state VCPs displayed 1 key feature of the interactive democracy stage. Four state VCPs stood out as top e-government performers, with each displaying institutional, organizational, and technological factors driving them toward e-government implementation and delivery of e-governance. Conclusion and Recommendations. While an overwhelming majority of state VCPs successfully implement e-government at the portal stage, public administrators have room to improve. Future research may focus on the strength of driving forces on e-government implementation to support standardization, increased functionality, and viability. Resistance or inability to embrace, adopt, or implement new innovative strategies to the public may be construed as a disservice to the very public the government was built to serve.

ISBN: 9781369529791Subjects--Topical Terms:

1030799
Information Technology.
Subjects--Index Terms:

Compensation programs

E-government implementation and viability: An examination of crime victim compensation programs.
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