東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Service excellence for sustainabilit...

Elias, Nur Fazidah.

FindBook

Google Book

Amazon

博客來

Service excellence for sustainability = lessons from Malaysia, Japan, and Taiwan /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Service excellence for sustainability/ edited by Nur Fazidah Elias ... [et al.].
其他題名:	lessons from Malaysia, Japan, and Taiwan /
其他作者:	Elias, Nur Fazidah.
出版者:	Singapore :Springer Singapore : : 2021.,
面頁冊數:	x, 95 p. :ill., digital ;24 cm.
內容註:	Contents -- Preface -- List of Abbreviations -- List of Figures -- List of Tables -- Preface -- Chapter I: Introduction to Service Science -- Chapter II: Service Science And Sustainability -- Chapter III: Service sustainability paradigm as a basis for transformative service society -- Chapter IV: Inland Port in Malaysia: Logistical Revisit -- Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,- Chapter VI: Media Psychology in New Era Communication -- Chapter VII: Critical Success Factors for Adopting Servitization Strategy -- Reference -- List of authors (author brief) -- Index.
Contained By:	Springer Nature eBook
標題:	Service industries - Congresses. -
電子資源:	https://doi.org/10.1007/978-981-16-2579-4
ISBN:	9789811625794

Service excellence for sustainability = lessons from Malaysia, Japan, and Taiwan /
Service excellence for sustainabilitylessons from Malaysia, Japan, and Taiwan /[electronic resource] :edited by Nur Fazidah Elias ... [et al.]. - Singapore :Springer Singapore :2021. - x, 95 p. :ill., digital ;24 cm.

Contents -- Preface -- List of Abbreviations -- List of Figures -- List of Tables -- Preface -- Chapter I: Introduction to Service Science -- Chapter II: Service Science And Sustainability -- Chapter III: Service sustainability paradigm as a basis for transformative service society -- Chapter IV: Inland Port in Malaysia: Logistical Revisit -- Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,- Chapter VI: Media Psychology in New Era Communication -- Chapter VII: Critical Success Factors for Adopting Servitization Strategy -- Reference -- List of authors (author brief) -- Index.

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

ISBN: 9789811625794

Standard No.: 10.1007/978-981-16-2579-4doiSubjects--Topical Terms:

699826
Service industries
--Congresses.

LC Class. No.: HD9980.5

Dewey Class. No.: 338.47

Service excellence for sustainability = lessons from Malaysia, Japan, and Taiwan /
LDR:02763nmm a2200337 a 4500 001 2242017
003 DE-He213
005 20210722091733.0
006 m d
007 cr nn 008maaau
008 211207s2021 si s 0 eng d
020 $a 9789811625794 $q (electronic bk.)
020 $a 9789811625787 $q (paper)
024 7 $a 10.1007/978-981-16-2579-4 $2 doi
035 $a 978-981-16-2579-4
040 $a GP $c GP
041 0 $a eng
050 4 $a HD9980.5
072 7 $a KJQ $2 bicssc
072 7 $a BUS083000 $2 bisacsh
072 7 $a KJQ $2 thema
072 7 $a UF $2 thema
082 0 4 $a 338.47 $2 23
090 $a HD9980.5 $b .S491 2021
245 0 0 $a Service excellence for sustainability $h [electronic resource] : $b lessons from Malaysia, Japan, and Taiwan / $c edited by Nur Fazidah Elias ... [et al.].
260 $a Singapore : $b Springer Singapore : $b Imprint: Springer, $c 2021.
300 $a x, 95 p. : $b ill., digital ; $c 24 cm.
505 0 $a Contents -- Preface -- List of Abbreviations -- List of Figures -- List of Tables -- Preface -- Chapter I: Introduction to Service Science -- Chapter II: Service Science And Sustainability -- Chapter III: Service sustainability paradigm as a basis for transformative service society -- Chapter IV: Inland Port in Malaysia: Logistical Revisit -- Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,- Chapter VI: Media Psychology in New Era Communication -- Chapter VII: Critical Success Factors for Adopting Servitization Strategy -- Reference -- List of authors (author brief) -- Index.
520 $a This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
650 0 $a Service industries $x Congresses. $3 699826
650 0 $a Sustainable development $x Congresses. $3 535177
650 1 4 $a IT in Business. $3 2114922
650 2 4 $a Operations Management. $2 swd $3 1283589
650 2 4 $a Services. $3 2055617
650 2 4 $a Sustainable Development. $3 900447
700 1 $a Elias, Nur Fazidah. $3 3500754
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer Nature eBook
856 4 0 $u https://doi.org/10.1007/978-981-16-2579-4
950 $a Business and Management (SpringerNature-41169)