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The future of service post-COVID-19 ...

Lee, Jungwoo.

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The future of service post-COVID-19 pandemic.. Volume 1,. Rapid adoption of digital service technology

Record Type:	Electronic resources : Monograph/item
Title/Author:	The future of service post-COVID-19 pandemic./ edited by Jungwoo Lee, Spring H. Han.
remainder title:	Rapid adoption of digital service technology
other author:	Lee, Jungwoo.
Published:	Singapore :Springer Singapore : : 2021.,
Description:	xii, 225 p. :ill., digital ;24 cm.
[NT 15003449]:	Introduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.
Contained By:	Springer Nature eBook
Subject:	Service industries - Management. -
Online resource:	https://doi.org/10.1007/978-981-33-4126-5
ISBN:	9789813341265

The future of service post-COVID-19 pandemic.. Volume 1,. Rapid adoption of digital service technology
The future of service post-COVID-19 pandemic.Volume 1,Rapid adoption of digital service technology[electronic resource] /Rapid adoption of digital service technologyedited by Jungwoo Lee, Spring H. Han. - Singapore :Springer Singapore :2021. - xii, 225 p. :ill., digital ;24 cm. - The ICT and evolution of work,2662-4230. - ICT and evolution of work..

Introduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.

Open access.

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

ISBN: 9789813341265

Standard No.: 10.1007/978-981-33-4126-5doiSubjects--Topical Terms:

645927
Service industries
--Management.

LC Class. No.: HD9980.5

Dewey Class. No.: 658.3

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506 $a Open access.
520 $a This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
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