東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

The IT support handbook = a how-to g...

SpringerLink (Online service)

FindBook

Google Book

Amazon

博客來

The IT support handbook = a how-to guide to providing effective help and support to IT users /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The IT support handbook/ by Mike Halsey.
其他題名:	a how-to guide to providing effective help and support to IT users /
作者:	Halsey, Mike.
出版者:	Berkeley, CA :Apress : : 2019.,
面頁冊數:	xvii, 197 p. :ill., digital ;24 cm.
內容註:	Part I: IT Support Fundamentals -- 1. An Introduction to IT Support -- 2. Understanding Your IT System Better -- 3. Understanding Your Users: How Much Do They Know? -- Part II: IT Support Methodology -- 4. Flow Logic and Troubleshooting -- 5. Querying Users Effectively -- 6. Joining The Dots: Finding the Root Cause of an IT Issue -- Part III: Understanding IT System Problems -- 7. How IT Systems are Structured -- 8. The Human Factor -- 9. The Peripheral Problem -- 10. Building and Environmental Factors -- Part IV: Documentation and Reporting -- 11. Why Good Documentation Matters -- 12. Creating Troubleshooting Guides -- 13. Creating and Managing Paperwork -- 14. Harnessing System and Error Reporting in Windows -- 15. Obtaining Advanced Error and Status Information on PCs -- Part V: Providing Remote Support -- 16. Remote Support Tools -- 17. Gathering Information Remotely -- 18. Helping Your Users to Help You.
Contained By:	Springer eBooks
標題:	Computer technical support - Handbooks, manuals, etc. -
電子資源:	https://doi.org/10.1007/978-1-4842-5133-1
ISBN:	9781484251331

The IT support handbook = a how-to guide to providing effective help and support to IT users /
Halsey, Mike.

The IT support handbooka how-to guide to providing effective help and support to IT users /[electronic resource] :by Mike Halsey. - Berkeley, CA :Apress :2019. - xvii, 197 p. :ill., digital ;24 cm.

Part I: IT Support Fundamentals -- 1. An Introduction to IT Support -- 2. Understanding Your IT System Better -- 3. Understanding Your Users: How Much Do They Know? -- Part II: IT Support Methodology -- 4. Flow Logic and Troubleshooting -- 5. Querying Users Effectively -- 6. Joining The Dots: Finding the Root Cause of an IT Issue -- Part III: Understanding IT System Problems -- 7. How IT Systems are Structured -- 8. The Human Factor -- 9. The Peripheral Problem -- 10. Building and Environmental Factors -- Part IV: Documentation and Reporting -- 11. Why Good Documentation Matters -- 12. Creating Troubleshooting Guides -- 13. Creating and Managing Paperwork -- 14. Harnessing System and Error Reporting in Windows -- 15. Obtaining Advanced Error and Status Information on PCs -- Part V: Providing Remote Support -- 16. Remote Support Tools -- 17. Gathering Information Remotely -- 18. Helping Your Users to Help You.

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn: Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways.

ISBN: 9781484251331

Standard No.: 10.1007/978-1-4842-5133-1doiSubjects--Topical Terms:

878013
Computer technical support
--Handbooks, manuals, etc.

LC Class. No.: QA76.9.T43 / H357 2019

Dewey Class. No.: 004.0688

The IT support handbook = a how-to guide to providing effective help and support to IT users /
LDR:03763nmm a2200325 a 4500 001 2219120
003 DE-He213
005 20200203084735.0
006 m d
007 cr nn 008maaau
008 201126s2019 cau s 0 eng d
020 $a 9781484251331 $q (electronic bk.)
020 $a 9781484251324 $q (paper)
024 7 $a 10.1007/978-1-4842-5133-1 $2 doi
035 $a 978-1-4842-5133-1
040 $a GP $c GP
041 0 $a eng
050 4 $a QA76.9.T43 $b H357 2019
072 7 $a UB $2 bicssc
072 7 $a COM018000 $2 bisacsh
072 7 $a UB $2 thema
082 0 4 $a 004.0688 $2 23
090 $a QA76.9.T43 $b H196 2019
100 1 $a Halsey, Mike. $3 2145962
245 1 4 $a The IT support handbook $h [electronic resource] : $b a how-to guide to providing effective help and support to IT users / $c by Mike Halsey.
260 $a Berkeley, CA : $b Apress : $b Imprint: Apress, $c 2019.
300 $a xvii, 197 p. : $b ill., digital ; $c 24 cm.
505 0 $a Part I: IT Support Fundamentals -- 1. An Introduction to IT Support -- 2. Understanding Your IT System Better -- 3. Understanding Your Users: How Much Do They Know? -- Part II: IT Support Methodology -- 4. Flow Logic and Troubleshooting -- 5. Querying Users Effectively -- 6. Joining The Dots: Finding the Root Cause of an IT Issue -- Part III: Understanding IT System Problems -- 7. How IT Systems are Structured -- 8. The Human Factor -- 9. The Peripheral Problem -- 10. Building and Environmental Factors -- Part IV: Documentation and Reporting -- 11. Why Good Documentation Matters -- 12. Creating Troubleshooting Guides -- 13. Creating and Managing Paperwork -- 14. Harnessing System and Error Reporting in Windows -- 15. Obtaining Advanced Error and Status Information on PCs -- Part V: Providing Remote Support -- 16. Remote Support Tools -- 17. Gathering Information Remotely -- 18. Helping Your Users to Help You.
520 $a Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn: Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways.
650 0 $a Computer technical support $v Handbooks, manuals, etc. $3 878013
650 1 4 $a Computer Applications. $3 891249
650 2 4 $a Microsoft and .NET. $3 3134847
650 2 4 $a Computer System Implementation. $3 892710
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer eBooks
856 4 0 $u https://doi.org/10.1007/978-1-4842-5133-1
950 $a Professional and Applied Computing (Springer-12059)