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Serviceology for services = 7th Inte...

ICServ (Conference) (2020 :)

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Serviceology for services = 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Serviceology for services/ edited by Takeshi Takenaka, Spring Han, Chieko Minami.
Reminder of title:	7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /
remainder title:	ICServ 2020
other author:	Takenaka, Takeshi.
corporate name:	ICServ (Conference)
Published:	Singapore :Springer Singapore : : 2020.,
Description:	xi, 309 p. :ill. (some col.), digital ;24 cm.
[NT 15003449]:	Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
Contained By:	Springer eBooks
Subject:	Service industries - Congresses. -
Online resource:	https://doi.org/10.1007/978-981-15-3118-7
ISBN:	9789811531187

Serviceology for services = 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /
Serviceology for services7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /[electronic resource] :ICServ 2020edited by Takeshi Takenaka, Spring Han, Chieko Minami. - Singapore :Springer Singapore :2020. - xi, 309 p. :ill. (some col.), digital ;24 cm. - Communications in computer and information science,11891865-0929 ;. - Communications in computer and information science ;1189..

Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

ISBN: 9789811531187

Standard No.: 10.1007/978-981-15-3118-7doiSubjects--Topical Terms:

699826
Service industries
--Congresses.

LC Class. No.: HD9980.5 / .I37 2020

Dewey Class. No.: 338.47

Serviceology for services = 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /
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