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Quantitative Study: Organizational L...

Obedekah Taylor, Adjeiley.

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Quantitative Study: Organizational Leadership Style and Employee Satisfaction and Morale in the Banking Industry.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Quantitative Study: Organizational Leadership Style and Employee Satisfaction and Morale in the Banking Industry./
Author:	Obedekah Taylor, Adjeiley.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2019,
Description:	148 p.
Notes:	Source: Dissertation Abstracts International, Volume: 80-08(E), Section: A.
Contained By:	Dissertation Abstracts International80-08A(E).
Subject:	Banking. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=13812460
ISBN:	9781392024638

Quantitative Study: Organizational Leadership Style and Employee Satisfaction and Morale in the Banking Industry.
Obedekah Taylor, Adjeiley.

Quantitative Study: Organizational Leadership Style and Employee Satisfaction and Morale in the Banking Industry. - Ann Arbor : ProQuest Dissertations & Theses, 2019 - 148 p.

Source: Dissertation Abstracts International, Volume: 80-08(E), Section: A.

Thesis (D.M.)--University of Phoenix, 2019.

Banking plays an important role in most economies, which explains the ongoing interest placed on the study of banking institutions and the well-being of their employees. As a result of the turbulent global market, banks' mergers and the uncertainty of the economy, banks have found it difficult to retain and engage their employees, which have resulted into high turnovers compared to other industries. Lack of autonomy, stress, motivation, and excessive monitoring (resulting from restrictive leadership practices) are the main reasons for the turnover, low morale, and dissatisfaction among bank employees. Maslow's hierarchy of needs and Vroom's expectancy valence motivation theory were used to synthesize the literature. The use of quantitative correlational study was the best fit to determine if a relationship existed among leadership styles (transformational, transactional, and laissez-faire), employee satisfaction, and employee morale (ESM) within the banking industry in Charlotte, North Carolina. The correlational design was suitable for this research study because the variables were analyzed as they existed without any manipulation by the researcher. Target population was banking call center customer service representatives located in Charlotte, North Carolina. The Multifactor-Leadership Questionnaire (MLQ) and the Job Descriptive Index (JDI) were employed to collect the data. Statistical analyses including Pearson Coefficient, descriptive statistics, and reliability analysis were performed. The results indicated significant correlation between all leadership styles and employee satisfaction and morale. Banking leadership could improve these outcomes by focusing on leadership practices which are viewed to be more motivating and satisfying by their employees.

ISBN: 9781392024638Subjects--Topical Terms:

1557594
Banking.

Quantitative Study: Organizational Leadership Style and Employee Satisfaction and Morale in the Banking Industry.
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