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Crisis Communication on Social Media...

George Mason University., Communication.

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Crisis Communication on Social Media: A Comparison of User-Generated Messages to Traditional Media and Organizational Framing.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Crisis Communication on Social Media: A Comparison of User-Generated Messages to Traditional Media and Organizational Framing./
作者:	Riddell, Heather.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2018,
面頁冊數:	200 p.
附註:	Source: Dissertation Abstracts International, Volume: 80-04(E), Section: A.
Contained By:	Dissertation Abstracts International80-04A(E).
標題:	Communication. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10928835
ISBN:	9780438738768

Crisis Communication on Social Media: A Comparison of User-Generated Messages to Traditional Media and Organizational Framing.
Riddell, Heather.

Crisis Communication on Social Media: A Comparison of User-Generated Messages to Traditional Media and Organizational Framing. - Ann Arbor : ProQuest Dissertations & Theses, 2018 - 200 p.

Source: Dissertation Abstracts International, Volume: 80-04(E), Section: A.

Thesis (Ph.D.)--George Mason University, 2018.

The focus of this dissertation is on user-generated crisis communication and studies about how the interaction of publics on social media have changed the nature of crisis situations. Framing theory is used as the theoretical base for this study as it explains the way publics, traditional media, and organizations shape their crisis messages. Traditional media effects models indicate that messages come from the top and filter down to the public. However, with the dialogic nature of social media, crisis situations are communicated quickly through first-hand accounts and citizen journalism. The review of literature in crisis communication, especially the use of social media in crisis communication, shows that most of the research is organization-centered. This dissertation seeks to answer how publics construct crisis messages, how they are framed, and the impact crisis frames have on traditional media and organizations frames.

ISBN: 9780438738768Subjects--Topical Terms:

524709
Communication.

Crisis Communication on Social Media: A Comparison of User-Generated Messages to Traditional Media and Organizational Framing.
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500 $a Source: Dissertation Abstracts International, Volume: 80-04(E), Section: A.
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520 $a The focus of this dissertation is on user-generated crisis communication and studies about how the interaction of publics on social media have changed the nature of crisis situations. Framing theory is used as the theoretical base for this study as it explains the way publics, traditional media, and organizations shape their crisis messages. Traditional media effects models indicate that messages come from the top and filter down to the public. However, with the dialogic nature of social media, crisis situations are communicated quickly through first-hand accounts and citizen journalism. The review of literature in crisis communication, especially the use of social media in crisis communication, shows that most of the research is organization-centered. This dissertation seeks to answer how publics construct crisis messages, how they are framed, and the impact crisis frames have on traditional media and organizations frames.
520 $a During this research, interview methods investigated why and how the public communicates about crisis situations on social media. In addition, a content analysis examined tweets to understand what the public, traditional media, and organizations posts during a crisis and the frames each group employs. Finally, a survey compared frequently used frames and provided understanding into the frame perception and preference that the public has during crisis communication. The findings of this study show the contribution publics have to the framing used during crisis as seen through an adjusted model of media effects, a scale that provides insight into social media content, and a social media crisis communication development model. The implications from this research indicate a needed shift in the crisis communication models that reflect the role user-publics have during crisis communication on social media.
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