How to get things right = a guide to...
Munoz-Seca, Beatriz.

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  • How to get things right = a guide to finding and fixing service delivery problems /
  • 紀錄類型: 書目-電子資源 : Monograph/item
    正題名/作者: How to get things right/ by Beatriz Munoz-Seca.
    其他題名: a guide to finding and fixing service delivery problems /
    作者: Munoz-Seca, Beatriz.
    出版者: Cham :Springer International Publishing : : 2019.,
    面頁冊數: xxix, 188 p. :ill., digital ;24 cm.
    內容註: 1. The Operations Puzzle -- 2. No Hire, No Fire -- 3. Unlock Capacity to Tackle Higher Value-added Tasks -- 4. The Contribution Margin and Tribes -- 5. What Shall we Do with the Pop-ups: On-the-spot Innovations Can Create Unforseen Problems -- 6. The Five-star Constellation and Knowledge Pills -- 7. Problem-solving Tracks and Service Modules -- 8. Altogether Now: We Need Everybody's Effort Implementing the '9 Questions' Tool -- 9. Concluding Thoughts.
    Contained By: Springer eBooks
    標題: Service industries - Management. -
    電子資源: https://doi.org/10.1007/978-3-030-14088-5
    ISBN: 9783030140885
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W9374537 電子資源 11.線上閱覽_V 電子書 EB HD9980.5 .M8 2019 一般使用(Normal) 在架 0
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