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Designing service machines = transla...

Roy, Ram Babu.

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Designing service machines = translating principles of system science to service design /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Designing service machines/ by Ram Babu Roy ... [et al.].
其他題名:	translating principles of system science to service design /
其他作者:	Roy, Ram Babu.
出版者:	Singapore :Springer Singapore : : 2019.,
面頁冊數:	xv, 82 p. :ill., digital ;24 cm.
內容註:	Dedication -- Foreword -- Preface -- Acknowledgments -- List of abbreviations -- Introduction -- The conceptual tools -- The Service Machine -- Case studies -- Summary and Discussion -- References.
Contained By:	Springer eBooks
標題:	Service industries. -
電子資源:	http://dx.doi.org/10.1007/978-981-13-0917-5
ISBN:	9789811309175

Designing service machines = translating principles of system science to service design /
Designing service machinestranslating principles of system science to service design /[electronic resource] :by Ram Babu Roy ... [et al.]. - Singapore :Springer Singapore :2019. - xv, 82 p. :ill., digital ;24 cm. - Translational systems sciences,v.152197-8832 ;. - Translational systems sciences ;v.15..

Dedication -- Foreword -- Preface -- Acknowledgments -- List of abbreviations -- Introduction -- The conceptual tools -- The Service Machine -- Case studies -- Summary and Discussion -- References.

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers' and customers' resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.

ISBN: 9789811309175

Standard No.: 10.1007/978-981-13-0917-5doiSubjects--Topical Terms:

665720
Service industries.

LC Class. No.: HD9980.5

Dewey Class. No.: 004.6

Designing service machines = translating principles of system science to service design /
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