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Investigating the Relationship betwe...

Coleman, Alvester T.

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Investigating the Relationship between Extra-Role Behavior (E-RB) and Leader-Member Exchange, Organizational Commitment, and Trust in Management: A Quantitative Survey Design.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Investigating the Relationship between Extra-Role Behavior (E-RB) and Leader-Member Exchange, Organizational Commitment, and Trust in Management: A Quantitative Survey Design./
Author:	Coleman, Alvester T.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2017,
Description:	132 p.
Notes:	Source: Dissertation Abstracts International, Volume: 79-01(E), Section: A.
Contained By:	Dissertation Abstracts International79-01A(E).
Subject:	Organizational behavior. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10619391
ISBN:	9780355206678

Investigating the Relationship between Extra-Role Behavior (E-RB) and Leader-Member Exchange, Organizational Commitment, and Trust in Management: A Quantitative Survey Design.
Coleman, Alvester T.

Investigating the Relationship between Extra-Role Behavior (E-RB) and Leader-Member Exchange, Organizational Commitment, and Trust in Management: A Quantitative Survey Design. - Ann Arbor : ProQuest Dissertations & Theses, 2017 - 132 p.

Source: Dissertation Abstracts International, Volume: 79-01(E), Section: A.

Thesis (D.B.A.)--Northcentral University, 2017.

Communication involves two primary social exchange relationships. These include the leader-member exchange (LMX) and the team-member exchange (TMX). This research focused on the correlation between extra-role behavior (E-RB) as a predictor variable and leader-member exchange (LMX), organizational commitment (OC), and trust in management (TRST) as outcome variables. Foundational to the research are the tenants of Social Cognitive Theory (SCT) as presented by Bandura (1986). The North Carolina Department of Commerce's Division of Work Force Solutions conducted an employee opinion survey of City of Fayetteville (COF), NC employees in 2012. Survey results on COF communications reflected an average score of 63.1 out of 100 possible points. Between 2012 and the 2016, COF leaders engaged in E-RB as a means to improve LMX, OC, and TRST. The purpose of this quantitative correlation design was to determine whether and how the presence of Extra-Role Behavior (E-RB) affected the Leader-Member Exchange (LMX), Organizational Commitment (OC), and Trust in Management (TRST) in a municipal organization. Two pre-validated survey instruments were used. They were Scandura and Graen's Leader-Member Exchange (LMX-7) Scale for Supervisors and Subordinates, and Mowday, Porter, and Steers' Organizational Commitment Questionnaire. A statistically significant sample of 453 of the 1,562 COF employees was surveyed in order to investigate three central questions; (1) What is the relationship between the quality of Extra-Role Behavior and LMX in a municipal organization? (2) What is the relationship between the quality of Extra-Role Behavior and Organizational Commitment in a municipal organization? and (3) What is the relationship between the quality of Extra-Role Behavior and Trust in Management in a municipal organization? The research revealed that the three null hypotheses could be rejected. Results of this study provided evidence of the benefits of increased social engagement between municipal supervisory and non-supervisory persons as a mechanism for improving the leader-member exchange, organizational commitment, and trust in management. Additional research is recommended bi-annually to lessen the potential for participant turnover and better gauge the changes in the LMX, OC, and TRST constructs based on levels of E-RB in an organization.

ISBN: 9780355206678Subjects--Topical Terms:

516683
Organizational behavior.

Investigating the Relationship between Extra-Role Behavior (E-RB) and Leader-Member Exchange, Organizational Commitment, and Trust in Management: A Quantitative Survey Design.
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