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Customer satisfaction measurement fo...

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Hill, Nigel, (1952-)

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Customer satisfaction measurement for ISO 9000:2000

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer satisfaction measurement for ISO 9000:2000/ Nigel Hill, Bill Self, Greg Roche.
Author:	Hill, Nigel,
other author:	Self, Bill.
Published:	Oxford :Butterworth-Heinemann, : 2002.,
Description:	xii, 148 p. :ill.
Notes:	Includes index.
Subject:	Consumer satisfaction - Evaluation. -
Online resource:	https://ebookcentral.proquest.com/lib/ndhu/detail.action?docID=305547Click to View

Customer satisfaction measurement for ISO 9000:2000
Hill, Nigel,1952-

Customer satisfaction measurement for ISO 9000:2000[electronic resource] /Nigel Hill, Bill Self, Greg Roche. - Oxford :Butterworth-Heinemann,2002. - xii, 148 p. :ill.

Includes index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Subjects--Topical Terms:

694259
Consumer satisfaction
--Evaluation.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.335 / .H55 2002

Customer satisfaction measurement for ISO 9000:2000
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245 1 0 $a Customer satisfaction measurement for ISO 9000:2000 $h [electronic resource] / $c Nigel Hill, Bill Self, Greg Roche.
260 $a Oxford : $b Butterworth-Heinemann, $c 2002.
300 $a xii, 148 p. : $b ill.
500 $a Includes index.
533 $a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650 0 $a Consumer satisfaction $x Evaluation. $3 694259
650 0 $a ISO 9000 Series Standards. $3 657466
650 0 $a Marketing research. $3 532352
650 0 $a Consumers $x Research. $3 565819
655 4 $a Electronic books. $2 lcsh $3 542853
700 1 $a Self, Bill. $3 999622
700 1 $a Roche, Greg. $3 999621
710 2 $a ProQuest (Firm) $3 2196311
856 4 0 $u https://ebookcentral.proquest.com/lib/ndhu/detail.action?docID=305547 $z Click to View

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