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Customer engagement marketing

Palmatier, Robert W.

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Customer engagement marketing

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer engagement marketing/ edited by Robert W. Palmatier, V. Kumar, Colleen M. Harmeling.
other author:	Palmatier, Robert W.
Published:	Cham :Springer International Publishing : : 2018.,
Description:	xviii, 328 p. :ill., digital ;24 cm.
[NT 15003449]:	1. Customer Engagement Marketing -- 2. If you build it right, they will engage: A study of antecedent conditions of customer engagement -- 3. Measuring and Managing Customer Engagement Value through the Customer Journey. 4. Customer Engagement through Personalization and Customization -- 5. Managing Product Returns within the Customer Value Framework -- 6. Multi-Tier Loyalty Programs to Stimulate Customer Engagement -- 7. Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction -- 8. Customer Engagement and Employee Engagement: A Research Review and Agenda -- 9. The Disruptive Impact of Customer Engagement on the Business-to-Consumer Sales Force -- 10. Creating Stronger Brands through Consumer Experience and Engagement -- 11. From Customer to Partner Engagement: A Conceptualization and Typology of Engagement in B2B -- 12. Engaging with Brands: The Influence of Dispositional and Situational Brand Engagement on Customer Advocacy -- 13. The Emotional Engagement Paradox -- 14. Conclusion: Informing Customer Engagement Marketing and Future Research.
Contained By:	Springer eBooks
Subject:	Relationship marketing. -
Online resource:	http://dx.doi.org/10.1007/978-3-319-61985-9
ISBN:	9783319619859

Customer engagement marketing
Customer engagement marketing[electronic resource] /edited by Robert W. Palmatier, V. Kumar, Colleen M. Harmeling. - Cham :Springer International Publishing :2018. - xviii, 328 p. :ill., digital ;24 cm.

1. Customer Engagement Marketing -- 2. If you build it right, they will engage: A study of antecedent conditions of customer engagement -- 3. Measuring and Managing Customer Engagement Value through the Customer Journey. 4. Customer Engagement through Personalization and Customization -- 5. Managing Product Returns within the Customer Value Framework -- 6. Multi-Tier Loyalty Programs to Stimulate Customer Engagement -- 7. Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction -- 8. Customer Engagement and Employee Engagement: A Research Review and Agenda -- 9. The Disruptive Impact of Customer Engagement on the Business-to-Consumer Sales Force -- 10. Creating Stronger Brands through Consumer Experience and Engagement -- 11. From Customer to Partner Engagement: A Conceptualization and Typology of Engagement in B2B -- 12. Engaging with Brands: The Influence of Dispositional and Situational Brand Engagement on Customer Advocacy -- 13. The Emotional Engagement Paradox -- 14. Conclusion: Informing Customer Engagement Marketing and Future Research.

This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.

ISBN: 9783319619859

Standard No.: 10.1007/978-3-319-61985-9doiSubjects--Topical Terms:

548872
Relationship marketing.

LC Class. No.: HF5415.55

Dewey Class. No.: 658.812

Customer engagement marketing
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020 $a 9783319619842 $q (paper)
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245 0 0 $a Customer engagement marketing $h [electronic resource] / $c edited by Robert W. Palmatier, V. Kumar, Colleen M. Harmeling.
260 $a Cham : $b Springer International Publishing : $b Imprint: Palgrave Macmillan, $c 2018.
300 $a xviii, 328 p. : $b ill., digital ; $c 24 cm.
505 0 $a 1. Customer Engagement Marketing -- 2. If you build it right, they will engage: A study of antecedent conditions of customer engagement -- 3. Measuring and Managing Customer Engagement Value through the Customer Journey. 4. Customer Engagement through Personalization and Customization -- 5. Managing Product Returns within the Customer Value Framework -- 6. Multi-Tier Loyalty Programs to Stimulate Customer Engagement -- 7. Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction -- 8. Customer Engagement and Employee Engagement: A Research Review and Agenda -- 9. The Disruptive Impact of Customer Engagement on the Business-to-Consumer Sales Force -- 10. Creating Stronger Brands through Consumer Experience and Engagement -- 11. From Customer to Partner Engagement: A Conceptualization and Typology of Engagement in B2B -- 12. Engaging with Brands: The Influence of Dispositional and Situational Brand Engagement on Customer Advocacy -- 13. The Emotional Engagement Paradox -- 14. Conclusion: Informing Customer Engagement Marketing and Future Research.
520 $a This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.
650 0 $a Relationship marketing. $3 548872
650 1 4 $a Business and Management. $2 eflch $3 1485455
650 2 4 $a Customer Relationship Management. $3 2186425
650 2 4 $a Corporate Communication/Public Relations. $3 2179376
650 2 4 $a Market Research/Competitive Intelligence. $3 2162287
700 1 $a Palmatier, Robert W. $3 1927483
700 1 $a Kumar, V. $3 721558
700 1 $a Harmeling, Colleen M. $3 3295716
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer eBooks
856 4 0 $u http://dx.doi.org/10.1007/978-3-319-61985-9
950 $a Business and Management (Springer-41169)