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Passenger satisfaction with the metr...

Ortiz Sanchez, Luis R.

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Passenger satisfaction with the metropolitan bus authority in San Juan, Puerto Rico.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Passenger satisfaction with the metropolitan bus authority in San Juan, Puerto Rico./
Author:	Ortiz Sanchez, Luis R.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2016,
Description:	116 p.
Notes:	Source: Masters Abstracts International, Volume: 55-06.
Contained By:	Masters Abstracts International55-06(E).
Subject:	Transportation. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10144598
ISBN:	9781339997186

Passenger satisfaction with the metropolitan bus authority in San Juan, Puerto Rico.
Ortiz Sanchez, Luis R.

Passenger satisfaction with the metropolitan bus authority in San Juan, Puerto Rico. - Ann Arbor : ProQuest Dissertations & Theses, 2016 - 116 p.

Source: Masters Abstracts International, Volume: 55-06.

Thesis (M.A.)--State University of New York at Binghamton, 2016.

The purpose of this study is two-fold. First, reveal the perception of passengers regarding the quality of service of the Metropolitan Bus Authority (MBA). Second, uncover if there is any relationship between the characteristics of a passenger's trip and the overall satisfaction with the transit service. The MBA, which operates in San Juan, Puerto Rico, is the largest component of the island's public transportation system. Unfortunately, for the majority of the residents, the MBA does not represent a viable transportation alternative. By surveying passengers of both the MBA and Metrobus, a peer bus system that operates in the same area, we were able to make the following findings. First, MBA passengers have a negative perception of the system's frequency, reliability, and staff behavior. Second, there is a correlation between trip time and overall satisfaction; as the trip increases in time so does the dissatisfaction with the service. Third, trips done in an MBA bus are considerably longer than trips in Metrobus, with passengers in the former spending more time waiting, rather than riding the bus.

ISBN: 9781339997186Subjects--Topical Terms:

555912
Transportation.

Passenger satisfaction with the metropolitan bus authority in San Juan, Puerto Rico.
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520 $a The purpose of this study is two-fold. First, reveal the perception of passengers regarding the quality of service of the Metropolitan Bus Authority (MBA). Second, uncover if there is any relationship between the characteristics of a passenger's trip and the overall satisfaction with the transit service. The MBA, which operates in San Juan, Puerto Rico, is the largest component of the island's public transportation system. Unfortunately, for the majority of the residents, the MBA does not represent a viable transportation alternative. By surveying passengers of both the MBA and Metrobus, a peer bus system that operates in the same area, we were able to make the following findings. First, MBA passengers have a negative perception of the system's frequency, reliability, and staff behavior. Second, there is a correlation between trip time and overall satisfaction; as the trip increases in time so does the dissatisfaction with the service. Third, trips done in an MBA bus are considerably longer than trips in Metrobus, with passengers in the former spending more time waiting, rather than riding the bus.
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