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The Employment Relationship in the C...

Hadjigeorgiou, Sotiris.

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The Employment Relationship in the Cyprus Tourism Industry in Relation to Organizations' Long-Term Success.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The Employment Relationship in the Cyprus Tourism Industry in Relation to Organizations' Long-Term Success./
Author:	Hadjigeorgiou, Sotiris.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2016,
Description:	127 p.
Notes:	Source: Dissertation Abstracts International, Volume: 78-08(E), Section: A.
Contained By:	Dissertation Abstracts International78-08A(E).
Subject:	Business administration. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10257230
ISBN:	9781369630831

The Employment Relationship in the Cyprus Tourism Industry in Relation to Organizations' Long-Term Success.
Hadjigeorgiou, Sotiris.

The Employment Relationship in the Cyprus Tourism Industry in Relation to Organizations' Long-Term Success. - Ann Arbor : ProQuest Dissertations & Theses, 2016 - 127 p.

Source: Dissertation Abstracts International, Volume: 78-08(E), Section: A.

Thesis (D.B.A.)--Northcentral University, 2016.

Many studies on employment relationships within the hospitality industry, and especially those in the tourism sector, reveal notoriously poor employer-employee relations. Employment relationships are of fundamental importance to realizing organizational success. Given that it is the employees who address customer needs and expectations first-hand, so organizational success or failure depends wholly on employee performance and behavior in the workplace. Therefore, to ensure success, tourism organizations need to meet employees' needs and expectations through human resource management practices (HRMPs) and thus sustain a productive employment relationship in the workplace. The purpose of this qualitative study was to explore certain key stakeholders' experiences and perceptions concerning the effectiveness of employment relationships in workplaces and how satisfied they were with the application of certain HRMPs in these settings. A purposive sample of eight participants, namely key stakeholders with an important role in Cyprus' tourism development, was used for the present study. Data was collected from long, in-depth, unstructured, open-ended interviews. Through the interviews, the researcher obtained pertinent information on the perceptions and experiences of the participants and how satisfied they were with the application of certain HRMPs in their workplaces. The results revealed the perception that employees have no value to the business operation. There is no strategic approach to HRM, and thus there is a shortage of interest from Cypriot people to pursue employment in the tourism industry. Further, the findings indicated that there is a direct connection among ineffective employment relationships, poor HRMPs, the absence of an HRM strategy, international staff work, poor leadership management on all levels, and mass tourism development. Moreover, the study's results showed that ineffective HRMPs and thus negative employment relationships are associated with a negative environmental forces contribution. Examples of these forces are the governing of the state, the loss of power from trade unions, the type of mass tourism development, low tourist expectations in relation to the quality of services, the uncontrolled influx of foreign workers from the European Union, the impacts of the global economic crisis, and the acquisition of superpower from employers as an internal forces. Elucidating the real status of the employment relationship can help to promote the implementation of changes needed in relations between employers and employees.

ISBN: 9781369630831Subjects--Topical Terms:

3168311
Business administration.

The Employment Relationship in the Cyprus Tourism Industry in Relation to Organizations' Long-Term Success.
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500 $a Source: Dissertation Abstracts International, Volume: 78-08(E), Section: A.
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502 $a Thesis (D.B.A.)--Northcentral University, 2016.
520 $a Many studies on employment relationships within the hospitality industry, and especially those in the tourism sector, reveal notoriously poor employer-employee relations. Employment relationships are of fundamental importance to realizing organizational success. Given that it is the employees who address customer needs and expectations first-hand, so organizational success or failure depends wholly on employee performance and behavior in the workplace. Therefore, to ensure success, tourism organizations need to meet employees' needs and expectations through human resource management practices (HRMPs) and thus sustain a productive employment relationship in the workplace. The purpose of this qualitative study was to explore certain key stakeholders' experiences and perceptions concerning the effectiveness of employment relationships in workplaces and how satisfied they were with the application of certain HRMPs in these settings. A purposive sample of eight participants, namely key stakeholders with an important role in Cyprus' tourism development, was used for the present study. Data was collected from long, in-depth, unstructured, open-ended interviews. Through the interviews, the researcher obtained pertinent information on the perceptions and experiences of the participants and how satisfied they were with the application of certain HRMPs in their workplaces. The results revealed the perception that employees have no value to the business operation. There is no strategic approach to HRM, and thus there is a shortage of interest from Cypriot people to pursue employment in the tourism industry. Further, the findings indicated that there is a direct connection among ineffective employment relationships, poor HRMPs, the absence of an HRM strategy, international staff work, poor leadership management on all levels, and mass tourism development. Moreover, the study's results showed that ineffective HRMPs and thus negative employment relationships are associated with a negative environmental forces contribution. Examples of these forces are the governing of the state, the loss of power from trade unions, the type of mass tourism development, low tourist expectations in relation to the quality of services, the uncontrolled influx of foreign workers from the European Union, the impacts of the global economic crisis, and the acquisition of superpower from employers as an internal forces. Elucidating the real status of the employment relationship can help to promote the implementation of changes needed in relations between employers and employees.
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