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Managing and leveraging action knowl...

He, Jingwen.

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Managing and leveraging action knowledge: The case of front-line operators in the petrochemical industry.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Managing and leveraging action knowledge: The case of front-line operators in the petrochemical industry./
Author:	He, Jingwen.
Description:	260 p.
Notes:	Source: Dissertation Abstracts International, Volume: 76-12(E), Section: B.
Contained By:	Dissertation Abstracts International76-12B(E).
Subject:	Information technology. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3715509
ISBN:	9781321937435

Managing and leveraging action knowledge: The case of front-line operators in the petrochemical industry.
He, Jingwen.

Managing and leveraging action knowledge: The case of front-line operators in the petrochemical industry. - 260 p.

Source: Dissertation Abstracts International, Volume: 76-12(E), Section: B.

Thesis (Ph.D.)--The Pennsylvania State University, 2015.

In the petrochemical industry, improvements in the technology and in production processes over the last few decades have led to a reduction in accidents. However, the resulting processes have also created the need for large numbers of highly skilled operators. The anticipated wave of retirement of operators in the next few years means that the industry will experience a significant loss of senior expert operators. Establishing ways to effectively leverage and manage knowledge about refinery operations is, therefore, a critical concern. This research conceptualizes knowledge that operators in the petrochemical industry possess as "action knowledge," that is, as a basis for action---both as tacitly stored in operators' heads and explicitly written as codified procedures; and examines the problem as well as proposes solutions following this conceptualization. The research reported in this dissertation is organized in three essays. Essay 1 develops and describes an innovative approach and a software tool for analyzing operator procedures into chunks of explicit action knowledge. This approach uses design science as the research method. Essay 2 evaluates the feasibility and effectiveness of the proposed approach based on an empirical evaluation of the software tool. Essay 2 uses empirical analyses based on use of authentic procedures obtained from multiple refineries, and feedback from expert operators. Essay 3 develops a new framework to understand tacit action knowledge in the context of operators working in the petrochemical industry. Essay 3 uses a modified iterative grounded research methodology to analyze work practice descriptions gathered from operators following the critical incident technique. The dissertation concludes with a discussion of findings across the three essays for managing action knowledge in the petrochemical industry, and contributions to the stream of research on knowledge management along with directions for future work.

ISBN: 9781321937435Subjects--Topical Terms:

532993
Information technology.

Managing and leveraging action knowledge: The case of front-line operators in the petrochemical industry.
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500 $a Adviser: Sandeep Purao.
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520 $a In the petrochemical industry, improvements in the technology and in production processes over the last few decades have led to a reduction in accidents. However, the resulting processes have also created the need for large numbers of highly skilled operators. The anticipated wave of retirement of operators in the next few years means that the industry will experience a significant loss of senior expert operators. Establishing ways to effectively leverage and manage knowledge about refinery operations is, therefore, a critical concern. This research conceptualizes knowledge that operators in the petrochemical industry possess as "action knowledge," that is, as a basis for action---both as tacitly stored in operators' heads and explicitly written as codified procedures; and examines the problem as well as proposes solutions following this conceptualization. The research reported in this dissertation is organized in three essays. Essay 1 develops and describes an innovative approach and a software tool for analyzing operator procedures into chunks of explicit action knowledge. This approach uses design science as the research method. Essay 2 evaluates the feasibility and effectiveness of the proposed approach based on an empirical evaluation of the software tool. Essay 2 uses empirical analyses based on use of authentic procedures obtained from multiple refineries, and feedback from expert operators. Essay 3 develops a new framework to understand tacit action knowledge in the context of operators working in the petrochemical industry. Essay 3 uses a modified iterative grounded research methodology to analyze work practice descriptions gathered from operators following the critical incident technique. The dissertation concludes with a discussion of findings across the three essays for managing action knowledge in the petrochemical industry, and contributions to the stream of research on knowledge management along with directions for future work.
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