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Innovation in the Services Sector: T...

Kallas-Zelek, Kadri.

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Innovation in the Services Sector: Towards a New Typological Theory.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Innovation in the Services Sector: Towards a New Typological Theory./
作者:	Kallas-Zelek, Kadri.
面頁冊數:	480 p.
附註:	Source: Dissertation Abstracts International, Volume: 76-02(E), Section: A.
Contained By:	Dissertation Abstracts International76-02A(E).
標題:	Public policy. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3638208
ISBN:	9781321217322

Innovation in the Services Sector: Towards a New Typological Theory.
Kallas-Zelek, Kadri.

Innovation in the Services Sector: Towards a New Typological Theory. - 480 p.

Source: Dissertation Abstracts International, Volume: 76-02(E), Section: A.

Thesis (Ph.D.)--George Mason University, 2014.

This item must not be sold to any third party vendors.

This dissertation studies the sources and patterns of innovation in the services sector. A typological theory of service innovations and their respective innovation patterns is developed to address the lack of a theoretical basis in prior service innovation classifications. It is propositioned that the differences in service innovation patterns will manifest themselves along two characteristics of an innovative service concept: the sources of innovation ideas and the standardization of service. A theory-based inductive, qualitative, building block approach will be adopted for the typological theory development. The technological trajectories theory, the resource-based view of the firm, and the systems of innovation research tradition will be drawn on for specifying the expected innovation patterns by types of service innovations. Two service innovation types out of four in the typological theory are be subjected to empirical analysis by the method of focused, structured case comparison which also combines within-case analysis. Case studies of service concept innovations in four Estonian companies are conducted. The results of the empirical analysis indicate that differences in innovations patterns can be discerned between the two types of innovations with regard to their reliance on the external actors and resources of innovation, whereas a "winning" pattern of in-house organization of the innovation process appears to emerge that is common to both types of innovations. Policy recommendations that are formulated are carried by the idea that, for fostering innovation in the services, the curricula and syllabi of higher education institutions must be better aligned with the needs for professional knowledge by the service firms, and they must provide insight into the frontiers of research in the pertinent fields of study. The contribution of this dissertation to the scholarship of services innovation is seen in its fine specification of concepts and a well-delineated focus of case studies, which form a strong basis for finer measurement practices in potential continuation research projects.

ISBN: 9781321217322Subjects--Topical Terms:

532803
Public policy.

Innovation in the Services Sector: Towards a New Typological Theory.
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520 $a This dissertation studies the sources and patterns of innovation in the services sector. A typological theory of service innovations and their respective innovation patterns is developed to address the lack of a theoretical basis in prior service innovation classifications. It is propositioned that the differences in service innovation patterns will manifest themselves along two characteristics of an innovative service concept: the sources of innovation ideas and the standardization of service. A theory-based inductive, qualitative, building block approach will be adopted for the typological theory development. The technological trajectories theory, the resource-based view of the firm, and the systems of innovation research tradition will be drawn on for specifying the expected innovation patterns by types of service innovations. Two service innovation types out of four in the typological theory are be subjected to empirical analysis by the method of focused, structured case comparison which also combines within-case analysis. Case studies of service concept innovations in four Estonian companies are conducted. The results of the empirical analysis indicate that differences in innovations patterns can be discerned between the two types of innovations with regard to their reliance on the external actors and resources of innovation, whereas a "winning" pattern of in-house organization of the innovation process appears to emerge that is common to both types of innovations. Policy recommendations that are formulated are carried by the idea that, for fostering innovation in the services, the curricula and syllabi of higher education institutions must be better aligned with the needs for professional knowledge by the service firms, and they must provide insight into the frontiers of research in the pertinent fields of study. The contribution of this dissertation to the scholarship of services innovation is seen in its fine specification of concepts and a well-delineated focus of case studies, which form a strong basis for finer measurement practices in potential continuation research projects.
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