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e-Rudeness at Work: The Impact of Ru...

McCarthy, Kimberly.

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e-Rudeness at Work: The Impact of Rude Email on Employee Performance.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	e-Rudeness at Work: The Impact of Rude Email on Employee Performance./
作者:	McCarthy, Kimberly.
面頁冊數:	190 p.
附註:	Source: Dissertation Abstracts International, Volume: 75-11(E), Section: A.
Contained By:	Dissertation Abstracts International75-11A(E).
標題:	Business Administration, General. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3631115
ISBN:	9781321094176

e-Rudeness at Work: The Impact of Rude Email on Employee Performance.
McCarthy, Kimberly.

e-Rudeness at Work: The Impact of Rude Email on Employee Performance. - 190 p.

Source: Dissertation Abstracts International, Volume: 75-11(E), Section: A.

Thesis (Ph.D.)--University of California, Irvine, 2014.

This item must not be sold to any third party vendors.

Existing research on rudeness has primarily focused on explaining it in face-to-face encounters, and has neglected examining its impact through other mediums. This dissertation addresses this gap in the literature by introducing the new construct of e-Rudeness, defined here as workplace email behavior perceived by an email recipient as insensitive, disrespectful, and a violation of norms for mutual respect within an organization. First, a new measure of e-Rudeness was derived from interview data and validated on an independent sample of employees. Next, the results of two experimental studies showed that exposure to e-Rudeness reduced individual task performance beyond that of face-to-face rudeness, and that exposure to e-Rudeness resulted in lower performance evaluations for third-parties through a mechanism introduced here as e-Rudeness contagion. Taken together, these three studies comprise an empirically grounded understanding of rudeness in the context of email at work, highlight some preliminary distinctions between it and face-to-face rudeness, and reveal the potential risk that rude email poses for employees.

ISBN: 9781321094176Subjects--Topical Terms:

1017457
Business Administration, General.

e-Rudeness at Work: The Impact of Rude Email on Employee Performance.
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520 $a Existing research on rudeness has primarily focused on explaining it in face-to-face encounters, and has neglected examining its impact through other mediums. This dissertation addresses this gap in the literature by introducing the new construct of e-Rudeness, defined here as workplace email behavior perceived by an email recipient as insensitive, disrespectful, and a violation of norms for mutual respect within an organization. First, a new measure of e-Rudeness was derived from interview data and validated on an independent sample of employees. Next, the results of two experimental studies showed that exposure to e-Rudeness reduced individual task performance beyond that of face-to-face rudeness, and that exposure to e-Rudeness resulted in lower performance evaluations for third-parties through a mechanism introduced here as e-Rudeness contagion. Taken together, these three studies comprise an empirically grounded understanding of rudeness in the context of email at work, highlight some preliminary distinctions between it and face-to-face rudeness, and reveal the potential risk that rude email poses for employees.
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