Achieving competitive advantage thro...
Peris-Ortiz, Marta.

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  • Achieving competitive advantage through quality management
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Achieving competitive advantage through quality management/ edited by Marta Peris-Ortiz, Jose Alvarez-Garcia, Carlos Rueda-Armengot.
    其他作者: Peris-Ortiz, Marta.
    出版者: Cham :Springer International Publishing : : 2015.,
    面頁冊數: xi, 312 p. :ill. (some col.), digital ;24 cm.
    內容註: Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres -- Chapter 2 Quality Certifications as a Hotel Selection Criterion -- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector -- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry -- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations -- Chapter 6 Integrated Management Systems -- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation -- Chapter 8 How Communication and Control Processes Improve Quality -- Chapter 9 An Application of the SERVPERF Model in a Sports Centre -- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings -- Chapter 11 Excellence in Tourism Destinations -- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments -- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels -- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services. .
    Contained By: Springer eBooks
    標題: Quality control - Management. -
    電子資源: http://dx.doi.org/10.1007/978-3-319-17251-4
    ISBN: 9783319172514 (electronic bk.)
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W9273160 電子資源 11.線上閱覽_V 電子書 EB HD62.15 .A178 2015 一般使用(Normal) 在架 0
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