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Non-linguistic analysis of call cent...

Kopparapu, Sunil Kumar.

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Non-linguistic analysis of call center conversations

Record Type:	Electronic resources : Monograph/item
Title/Author:	Non-linguistic analysis of call center conversations/ by Sunil Kumar Kopparapu.
Author:	Kopparapu, Sunil Kumar.
Published:	Cham :Springer International Publishing : : 2015.,
Description:	xii, 83 p. :ill. (some col.), digital ;24 cm.
[NT 15003449]:	Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
Contained By:	Springer eBooks
Subject:	Speech processing systems. -
Online resource:	http://dx.doi.org/10.1007/978-3-319-00897-4
ISBN:	9783319008974 (electronic bk.)

Non-linguistic analysis of call center conversations
Kopparapu, Sunil Kumar.

Non-linguistic analysis of call center conversations[electronic resource] /by Sunil Kumar Kopparapu. - Cham :Springer International Publishing :2015. - xii, 83 p. :ill. (some col.), digital ;24 cm. - SpringerBriefs in electrical and computer engineering,2191-8112. - SpringerBriefs in electrical and computer engineering..

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

ISBN: 9783319008974 (electronic bk.)

Standard No.: 10.1007/978-3-319-00897-4doiSubjects--Topical Terms:

590570
Speech processing systems.

LC Class. No.: TK7882.S65

Dewey Class. No.: 006.454

Non-linguistic analysis of call center conversations
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100 1 $a Kopparapu, Sunil Kumar. $3 2132663
245 1 0 $a Non-linguistic analysis of call center conversations $h [electronic resource] / $c by Sunil Kumar Kopparapu.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2015.
300 $a xii, 83 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a SpringerBriefs in electrical and computer engineering, $x 2191-8112
505 0 $a Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
520 $a The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
650 0 $a Speech processing systems. $3 590570
650 0 $a Automatic speech recognition. $3 753709
650 1 4 $a Engineering. $3 586835
650 2 4 $a Signal, Image and Speech Processing. $3 891073
650 2 4 $a Language Translation and Linguistics. $3 892561
650 2 4 $a Linguistics (general) $3 896975
710 2 $a SpringerLink (Online service) $3 836513
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830 0 $a SpringerBriefs in electrical and computer engineering. $3 1565565
856 4 0 $u http://dx.doi.org/10.1007/978-3-319-00897-4
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