東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Citizen satisfaction = improving gov...

Morgeson, Forrest.

Linked to FindBook

Google Book

Amazon

博客來

Citizen satisfaction = improving government performance, efficiency, and citizen trust /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Citizen satisfaction/ Forrest Morgeson.
Reminder of title:	improving government performance, efficiency, and citizen trust /
Author:	Morgeson, Forrest.
Published:	Basingstoke :Palgrave Macmillan : : 2014.,
Description:	232 p. :18 b&w, 22 graphs, halftones.
Notes:	Electronic book text.
[NT 15003449]:	Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement.
Subject:	Administrative agencies - Management - United States. -
Online resource:	http://link.springer.com/10.1057/9781137047137Online journal 'available contents' page
ISBN:	1137047135 (electronic bk.) :

Citizen satisfaction = improving government performance, efficiency, and citizen trust /
Morgeson, Forrest.

Citizen satisfactionimproving government performance, efficiency, and citizen trust /[electronic resource] :Forrest Morgeson. - 1st ed. - Basingstoke :Palgrave Macmillan :2014. - 232 p. :18 b&w, 22 graphs, halftones.

Electronic book text.

Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement.

Document

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.As tension between Americans and their government grows to unprecedented levels, Citizen Satisfaction provides a timely investigation into the topic of satisfaction with government services from a variety of perspectives. Morgeson covers growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to more contentment with the government. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, Citizen Satisfaction is a comprehensive look at the all-important relationship between citizens and government.

PDF.

Forrest V. Morgeson III is Director of Research at the American Customer Satisfaction Index (ACSI) in Ann Arbor, Michigan, USA. He received his doctorate in Political Science from the University of Pittsburgh, USA. His research has been published in the leading journals in both public administration and marketing, including Public Administration Review, Journal of Public Administration Research and Theory, International Review of Administrative Sciences, Electronic Government, Journal of Marketing, Marketing Science, Journal of the Academy of Marketing Science, and the International Journal of Research in Marketing, among others.

ISBN: 1137047135 (electronic bk.) :£62.50Subjects--Topical Terms:

2079473
Administrative agencies
--Management--United States.

LC Class. No.: JK421 / .M57 2014

Dewey Class. No.: 323.6

Citizen satisfaction = improving government performance, efficiency, and citizen trust /
LDR:03697nmm a22003972a 4500 001 1950983
003 UK-WkNB
005 20140716000000.0
007 cu||||||||||||
008 231227e201405uuxxkad |s|||||||0|0 eng|d
020 $a 1137047135 (electronic bk.) : $c £62.50
020 $a 9780230341340
020 $a 9781137047137 (electronic bk.) : $c £62.50
035 $a 9781137047137
035 $a 1950983
040 $a UK-WkNB $b eng $c UK-WkNB
050 4 $a JK421 $b .M57 2014
072 $a JPA $x 1KBB $2 bicssc
072 7 $a JPVK $x 1KBB $2 bicssc
072 7 $a POL $2 ukslc
082 0 4 $a 323.6 $2 23
100 1 $a Morgeson, Forrest. $3 2079472
245 1 0 $a Citizen satisfaction $h [electronic resource] : $b improving government performance, efficiency, and citizen trust / $c Forrest Morgeson.
250 $a 1st ed.
260 $a Basingstoke : $b Palgrave Macmillan : $b [distributor] Not Avail, $c 2014.
300 $a 232 p. : $b 18 b&w, 22 graphs, halftones.
365 $a 02 $b 100.00 $c USD $d 00 $e Local taxes may apply $h Z 100.00 0.0 100.00 0.00 $j US $k xxu $m Ingram Book Company $2 onix-pt
365 $a 02 $b 62.50 $c GBP $d 00 $h S 52.08 20.0 62.50 10.42 $j GB $k xxk $m Palgrave Macmillan $2 onix-pt
366 $b 20140521 $c IP 20140620 $j GB $k xxk $m Palgrave Macmillan $2 UK-WkNB
366 $b 20141010 $j US $k xxu $m Ingram $2 UK-WkNB
500 $a Electronic book text.
500 $a Epublication based on: 9780230341340.
505 0 $a Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement.
516 $a Document
520 $a Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level. $b As tension between Americans and their government grows to unprecedented levels, Citizen Satisfaction provides a timely investigation into the topic of satisfaction with government services from a variety of perspectives. Morgeson covers growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to more contentment with the government. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, Citizen Satisfaction is a comprehensive look at the all-important relationship between citizens and government.
538 $a PDF.
545 0 $a Forrest V. Morgeson III is Director of Research at the American Customer Satisfaction Index (ACSI) in Ann Arbor, Michigan, USA. He received his doctorate in Political Science from the University of Pittsburgh, USA. His research has been published in the leading journals in both public administration and marketing, including Public Administration Review, Journal of Public Administration Research and Theory, International Review of Administrative Sciences, Electronic Government, Journal of Marketing, Marketing Science, Journal of the Academy of Marketing Science, and the International Journal of Research in Marketing, among others.
650 0 $a Administrative agencies $x Management $z United States. $3 2079473
650 0 $a Executive departments $x Management $z United States. $3 2079474
650 0 $a Government productivity $z United States. $3 692851
650 0 $a Internet in public administration $z United States. $3 586950
650 0 $a Performance $x Measurement. $3 609963
650 0 $a Public administration $x Management $z United States. $3 2079475
650 0 $a Public administration $x Public opinion $z United States. $3 2079476
650 7 $a Political science & theory $z USA. $2 bicssc $3 2079477
650 7 $a Politics and Government. $2 eflch $3 1082827
650 7 $a Public opinion & polls $z USA. $2 bicssc $3 2079478
856 4 $u http://link.springer.com/10.1057/9781137047137 $x 05 $z Online journal 'available contents' page