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Satisfaction : = a behavioral perspe...

Oliver, Richard L., (1945-)

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Satisfaction : = a behavioral perspective on the consumer /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Satisfaction :/ Richard L. Oliver.
Reminder of title:	a behavioral perspective on the consumer /
Author:	Oliver, Richard L.,
Published:	Armonk, N.Y. :M.E. Sharpe, : c2010.,
Description:	xxii, 519 p. :ill. ;27 cm.
[NT 15003449]:	Introduction: What is satisfaction? -- Pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- Pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- Pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- Pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction.
Subject:	Consumer satisfaction. -
Online resource:	http://www.loc.gov/catdir/toc/ecip0828/2008039870.html
ISBN:	9780765617705 :

Satisfaction : = a behavioral perspective on the consumer /
Oliver, Richard L.,1945-

Satisfaction :a behavioral perspective on the consumer /Richard L. Oliver. - 2nd ed. - Armonk, N.Y. :M.E. Sharpe,c2010. - xxii, 519 p. :ill. ;27 cm.

Includes bibliographical references and indexes.

Introduction: What is satisfaction? -- Pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- Pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- Pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- Pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction.

ISBN: 9780765617705 :US142.95

LCCN: 2008039870Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.335 / .O55 2010

Dewey Class. No.: 658.8/12

Satisfaction : = a behavioral perspective on the consumer /
LDR:01758cam a2200217 a 4500 001 1896587
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008 140306s2010 nyua b 001 0 eng
010 $a 2008039870
020 $a 9780765617705 : $c US142.95
020 $a 0765617706
035 $a LIB-BW-103-002
040 $a DLC $c DLC $d BTCTA $d YDXCP $d C#P $d BWX $d MNW $d DLC
050 0 0 $a HF5415.335 $b .O55 2010
082 0 0 $a 658.8/12 $2 22
100 1 $a Oliver, Richard L., $d 1945- $3 2022994
245 1 0 $a Satisfaction : $b a behavioral perspective on the consumer / $c Richard L. Oliver.
250 $a 2nd ed.
260 $a Armonk, N.Y. : $b M.E. Sharpe, $c c2010.
300 $a xxii, 519 p. : $b ill. ; $c 27 cm.
504 $a Includes bibliographical references and indexes.
505 0 $a Introduction: What is satisfaction? -- Pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- Pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- Pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- Pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction.
650 0 $a Consumer satisfaction. $2 lcstt $3 578584
650 0 $a Consumer satisfaction $x Evaluation. $3 694259
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0828/2008039870.html