Service is front stage = positioning...
Teboul, James, (1940-)

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  • Service is front stage = positioning services for value advantage /
  • 紀錄類型: 書目-電子資源 : Monograph/item
    正題名/作者: Service is front stage/ James Teboul.
    其他題名: positioning services for value advantage /
    作者: Teboul, James,
    出版者: Houndmills [England] ;Palgrave Macmillan, : 2006.,
    面頁冊數: 1 online resource (xi, 161 p.) :ill.
    內容註: Toward a New Definition of Services -- Services: The Front-Stage Experience -- The Service Triangle -- The Service-Intensity Matrix -- Finding and Keeping the Fit -- The Three Movements of Quality -- Balancing Supply and Demand -- From Industrial to Professional Services -- Managing the Change Process.
    標題: Customer services - Management. -
    電子資源: http://link.springer.com/10.1057/9780230579477An electronic book accessible through the World Wide Web; click for information
    ISBN: 9780230579477
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W9237502 電子資源 11.線上閱覽_V 電子書 EB HF5415.5 .T43 2006eb 一般使用(Normal) 在架 0
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