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Wayfinding tools in public library b...

Beecher, Ann B.

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Wayfinding tools in public library buildings: A multiple case study.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Wayfinding tools in public library buildings: A multiple case study./
Author:	Beecher, Ann B.
Description:	347 p.
Notes:	Source: Dissertation Abstracts International, Volume: 65-03, Section: A, page: 0738.
Contained By:	Dissertation Abstracts International65-03A.
Subject:	Information Science. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3126555

Wayfinding tools in public library buildings: A multiple case study.
Beecher, Ann B.

Wayfinding tools in public library buildings: A multiple case study. - 347 p.

Source: Dissertation Abstracts International, Volume: 65-03, Section: A, page: 0738.

Thesis (Ph.D.)--University of North Texas, 2004.

Wayfinding is the process of using one or more tools to move from one location to another in order to accomplish a task or to achieve a goal. This qualitative study explores the process of wayfinding as it applies to locating information in a public library. A group of volunteers were asked to find a selection of items in three types of libraries---traditional, contemporary, and modern. The retrieval process was timed and the reactions of the volunteers were recorded, documented, and analyzed. The impact of various wayfinding tools---architecture, layout, color, signage, computer support, collection organization---on the retrieval process was also identified. The study revealed that many of the wayfinding tools currently available in libraries do not facilitate item retrieval. Inconsistencies, ambiguities, obstructions, disparities, and operational deficiencies all contributed to end-user frustration and retrieval failure. The study suggests that failing to address these issues may prompt library patrons---end users who are increasingly interested in finding information with minimal expenditures of time and effort---to turn to other information-retrieval strategies and abandon a system that they find confusing and frustrating.Subjects--Topical Terms:

1017528
Information Science.

Wayfinding tools in public library buildings: A multiple case study.
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100 1 $a Beecher, Ann B. $3 1952528
245 1 0 $a Wayfinding tools in public library buildings: A multiple case study.
300 $a 347 p.
500 $a Source: Dissertation Abstracts International, Volume: 65-03, Section: A, page: 0738.
500 $a Major Professor: Brian O'Connor.
502 $a Thesis (Ph.D.)--University of North Texas, 2004.
520 $a Wayfinding is the process of using one or more tools to move from one location to another in order to accomplish a task or to achieve a goal. This qualitative study explores the process of wayfinding as it applies to locating information in a public library. A group of volunteers were asked to find a selection of items in three types of libraries---traditional, contemporary, and modern. The retrieval process was timed and the reactions of the volunteers were recorded, documented, and analyzed. The impact of various wayfinding tools---architecture, layout, color, signage, computer support, collection organization---on the retrieval process was also identified. The study revealed that many of the wayfinding tools currently available in libraries do not facilitate item retrieval. Inconsistencies, ambiguities, obstructions, disparities, and operational deficiencies all contributed to end-user frustration and retrieval failure. The study suggests that failing to address these issues may prompt library patrons---end users who are increasingly interested in finding information with minimal expenditures of time and effort---to turn to other information-retrieval strategies and abandon a system that they find confusing and frustrating.
590 $a School code: 0158.
650 4 $a Information Science. $3 1017528
650 4 $a Library Science. $3 881164
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710 2 0 $a University of North Texas. $3 1017396
773 0 $t Dissertation Abstracts International $g 65-03A.
790 1 0 $a O'Connor, Brian, $e advisor
790 $a 0158
791 $a Ph.D.
792 $a 2004
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3126555