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Intra- and intergenerational communi...

McCann, Robert Montgomery.

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Intra- and intergenerational communication in the workplace: Perspectives from Thailand and the United States of America.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Intra- and intergenerational communication in the workplace: Perspectives from Thailand and the United States of America./
Author:	McCann, Robert Montgomery.
Description:	214 p.
Notes:	Source: Dissertation Abstracts International, Volume: 64-11, Section: A, page: 3905.
Contained By:	Dissertation Abstracts International64-11A.
Subject:	Speech Communication. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3112904

Intra- and intergenerational communication in the workplace: Perspectives from Thailand and the United States of America.
McCann, Robert Montgomery.

Intra- and intergenerational communication in the workplace: Perspectives from Thailand and the United States of America. - 214 p.

Source: Dissertation Abstracts International, Volume: 64-11, Section: A, page: 3905.

Thesis (Ph.D.)--University of California, Santa Barbara, 2003.

To test hypotheses about Intra- and intergenerational communication perceptions, individuals in two nations (Thailand and USA) self-assessed their communication beliefs on the Global Perceptions of Intergenerational Communication (GPIC) scale. Using communication accommodation theory (CAT) as a theoretical backdrop, two studies were conducted; Study 1 utilized university students with work experience (<italic>N</italic> = 277) from the USA and Thailand, and Study 2 sampled non-managerial bankers from these same two cultures (<italic>N</italic> = 348).Subjects--Topical Terms:

1017408
Speech Communication.

Intra- and intergenerational communication in the workplace: Perspectives from Thailand and the United States of America.
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100 1 $a McCann, Robert Montgomery. $3 1947403
245 1 0 $a Intra- and intergenerational communication in the workplace: Perspectives from Thailand and the United States of America.
300 $a 214 p.
500 $a Source: Dissertation Abstracts International, Volume: 64-11, Section: A, page: 3905.
500 $a Chair: Howard Giles.
502 $a Thesis (Ph.D.)--University of California, Santa Barbara, 2003.
520 $a To test hypotheses about Intra- and intergenerational communication perceptions, individuals in two nations (Thailand and USA) self-assessed their communication beliefs on the Global Perceptions of Intergenerational Communication (GPIC) scale. Using communication accommodation theory (CAT) as a theoretical backdrop, two studies were conducted; Study 1 utilized university students with work experience (<italic>N</italic> = 277) from the USA and Thailand, and Study 2 sampled non-managerial bankers from these same two cultures (<italic>N</italic> = 348).
520 $a Results from Study 1 confirmed the age-based hypotheses that, irrespective of culture, young workers perceive that they are communicated with differently by older than by young workers, and young workers perceive they communicate differently toward older than other young workers. Cross-cultural differences also emerged, as young American workers reported receiving greater accommodation from workers, in general, than did Thais. Respondents from both cultures were more respectfully avoidant in their communication toward older than young workers.
520 $a In Study 2, hypotheses and research questions were set forth that tested how age and rank interacted in their influence on workplace communication, while also accounting for national culture. Target age, management level, and nation affected the three communication factor scores and the combined factor scores. For target age, older bankers were seen as more nonaccommodative (e.g., more negative, more ordering) than young bankers, though young bankers still felt more obligation to be respectfully avoidant (e.g., hold back opinions, speak in a respectful manner) in their communication with older bankers than to their peer age group. Cross-culturally, young American bankers answered in a positive manner when queried about others' communication behaviors, reporting more accommodation and less nonaccommodation from others, in general, than young Thai bankers. Lastly, young bankers across cultures surveyed perceived their communicative interactions with managers as more difficult than their interactions with other non-managers. Specifically, managers were seen as more nonaccommodative than non-managers, though young bankers still felt a greater need to be respectfully avoidant in their communication to managers, as opposed to those of a similar rank. Research literatures on social identity, cultural convergence and divergence, pessimism, modernity, and workplace homogenization were invoked to explain the above findings.
590 $a School code: 0035.
650 4 $a Speech Communication. $3 1017408
650 4 $a Business Administration, Management. $3 626628
650 4 $a Sociology, Industrial and Labor Relations. $3 1017858
690 $a 0459
690 $a 0454
690 $a 0629
710 2 0 $a University of California, Santa Barbara. $3 1017586
773 0 $t Dissertation Abstracts International $g 64-11A.
790 1 0 $a Giles, Howard, $e advisor
790 $a 0035
791 $a Ph.D.
792 $a 2003
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3112904